Complaints against NCCA Accredited Programs

The National Commission for Certifying Agencies (NCCA) will accept and process complaints pertaining to violations of its Standards for Accreditation and/or its policies and procedures in accordance with Disciplinary Policy & Procedures.

Please be aware that the NCCA can act when there is evidence of violation of one of the accreditation standards only.  It does NOT have jurisdiction in enforcing eligibility or other policies and in adjudicating disputes over the interpretation and implementation for a specific organization's certification program.  Appeals of any decisions must be handled through the certifying body.

Complaints must be in writing and provide details, with appropriate supporting documentation if possible, of how a particular standard, policy or procedure is being or was violated by an accredited certification program.  The complainant's name and the content of the complaint shall remain confidential, unless legal requirements mandate disclosure or the complainant otherwise authorizes disclosure.

You may submit complaints to:

Donald Balasa, JD, MBA
NCCA Chair
ICE
2025 M Street, NW
Suite 800
Washington, DC 20036

You may also e-mail your complaint and supporting documentation to info@credentialingexcellence.org.

Please click here to download a copy of the NCCA Disciplinary Policy.

Appealing Accreditation Decisions

An applicant for accreditation that is materially aggrieved by a decision or other action of the Commission may request that the Commission reconsider the action.  Please click here to download the NCCA appeals policy.