This reserach report is intended to provide benchmark data related to the business aspects of operating a credentialing organization.
Access on-demand webinar recordings related to governance and operations.
The 2012 What the CFO Wants to Know is a follow-up report to the Certification Industry Operating Ratios and Benchmarking Statistics report published in 2009. In our newest report, gain insight into the average revenue, expenses, and operations of certification programs.
This 2015 report benchmarks the same metrics as in previous years; however, it also addresses new topics, such as marketing strategies and the use of virtual versus in-person approaches to performing test-related activities. The report is based on data collected from 66 organizations in Canada and the United States. It details the general demographics of the respondents, including staff size, geographic scope of programs, and the number of programs offered.
This on-demand webinar discusses sales, certificant growth, financial condition and trends, examination and item performance, customer satisfaction, employee performance, competition, and other areas.