Multiple-choice items have been the mainstay of most credential examinations. As programs have transitioned to computer-based testing, the technology now available allows programs to consider the use of other types of items such as video-based items, drag-and-drop, hotspots, and machine-scored constructed response items. However, just because these types of items are now available does not mean they are well-suited for every program, a test sponsor must weigh the pros and cons of integrating these item types into their programs (Originally Presented 9/8/10 by Clarence "Buck" Chaffee, The Caviart Group, LLC)

Member Price: $30.00, Non-Member Price: $50.00

Certification serves an important role in setting standards, improving consumer protection, and developing professional practice. However we also know that the altruistic nature of our mission doesn’t render us immune to the market and financial realities that face any other business. Exams are just one way to utilize the tangible assets and intellectual capital that are the foundation of the credentialing business. Exam preparation, evidence based job descriptions, new employee assessment tools, institutional sales and certificate programs are all ways to repurpose business assets and diversify revenue sources.

Ongoing identification of new sources of revenue is necessary to further the advancement of our core mission and enhance organizational financial stability. Doing so within the parameters of quality standards like those published by the NCCA is critical to maintaining credibility and market position. Often organizations choose not to embark on a set of non-exam tactics because they think the “standards don’t allow it.” But what is really advised or allowed by the standards? How do you fully embrace your competency assessment mission and grow your revenue without compromising your commitment to quality or ability to achieve or maintain your NCCA accreditation?

Shannon Carter, MA, CAE, Executive Director of the Competency & Credentialing Institute (CCI), and Denise Fandel, CAE, Chair of the National Commission for Certifying Agencies (NCCA) will share their perspectives, experience and ideas on these issues and the questions that accompany them. (Originally presented 1/13/10)

Member Price: $30.00, Non-Member Price: $50.00

The Board of Directors hires only one person to run their important enterprise—the CEO. This decision is a critical strategic decision so the best boards understand that providing clear goals and direction, regular feedback, and the right operational autonomy is an ongoing governance obligation.

In this presentation Les Wallace, Ph.D., a seasoned board member and governance expert, will review the processes and board accountabilities that help CEOs be successful and boards remain confident. We will follow a twelve-month cycle of board responsibility for setting goals with their CEO/ED, providing regular feedback, formally evaluating performance at the end of the year, and special challenges boards typically face in this process. Participants will have opportunity to pose questions regarding specific dilemmas they face with fine-tuning their own CEO feedback and evaluation processes. The format of this session will be interactive and audience participation and comment will be encouraged. (Originally presented 10/5/09 by Les Wallace Ph.D., Signature Resources Inc)

Member Price: $30.00, Non-Member: $50.00

Don’t let common errors in multiple-choice questions compromise the validity of your exams! Common test item flaws which significantly weaken your exam are often difficult to identify. Join speaker Raymond A. Talke, Jr. as he examines the 15 most frequent and harmful multiple-choice item flaws and the methods to avoid them. This discussion is the perfect foundation for novice to intermediate test item writers and also provides a useful reminder to experienced item authors. Strengthen your certification by finding the hidden MCQ flaws in your exams! (Originally Presented: 4/28/09 by Raymond A. Talke, Minds in Action)

Member Price: $30; Non-Member Price: $50

This webinar will addresses numerous matters of legal significance related to association Board of Directors meetings, including the content and strategic use of meeting minutes; electronic meetings and voting; executive sessions; the use of Board meetings to demonstrate Directors’ compliance with their fiduciary obligations; and ensuring that discussions of legal concerns are protected by the attorney-client privilege. Also addressed will be Board-only listservs as a supplement to Board meetings; the pros and cons of adhering to Robert Rules of Order; the importance of antitrust statements; and the role of the Board Chair. (Originally Presented 7/28/10 by Hugh Webster, Webster, Chamberlain & Bean)

Member Price: $30; Non-Member Price: $50

A certification organization’s volunteer pool is one of its most valuable assets. The experience, expertise, skills and passion that volunteers contribute to a certifying organization are essential to its success. However, most organizations struggle to recruit and retain good volunteers. Although volunteers often comprise the largest cohort of human resources for a certification organization or professional association, the usual workforce motivators and rewards, such as salary and benefits, do not apply. It is important for organizational leaders to develop an understanding of what motivates individuals to volunteer, what constitutes a positive experience for volunteers and how to develop and retain productive volunteers.

This session will present information from research such as ASAE’s Decision to Volunteer, on the motivation to volunteer and provide examples of best practices in recruitment techniques, including the ways that technology can improve results. Key factors in assuring that the volunteer experience is positive, as well as ways to enhance volunteer skills and competencies will be discussed. Methods for assessing volunteer satisfaction and creating a recognition program will be offered. Ways to develop progression pathways and retention plans for volunteers will also be identified. The format of the session will be interactive and audience participation and comment encouraged. (Originally presented 9/30/09 by Cynthia Miller Murphy, Oncology Nurses Certification Corp. and Carol Hartigan, AACN Certification Corporation)

Member Price: $30; Non-Member Price: $50

The high-stakes nature of testing has resulted in a myriad of test security breaches and cheating. This webinar is focused on addressing test security issues and methods to prevent IP theft and cheating. Cheating represents a high cost to test sponsors in compromising the exams and the credibility of the certifications.

The speakers, as chair and co-chair of the ATP Security Committee, have worked with members of the testing community to explore and identify test security issues and methods to prevent security infringement. In this webinar, we will share findings and approaches that organizations are using to address these issues.

Some of the topics covered in this webinar were:

• A high-level report of the results of the industry survey on test security
• Examples of measures that may be taken to prevent cheating including messaging as a deterrence to candidates and infringement sites
• Share solutions to address specific business challenges from proxy testing to “sharing” of exam content on the internet through forums, etc.

(Originally Presented 5/26/10 by Cathy Donath, The Donath Group and Ashok Sarathy, GMAT Program, Graduate Management Admissions Council)

Member Price: $30; Non-Member Price: $50

In this age of increased intellectual property theft, it is often a challenging to combat exam piracy, particularly when faced with limited manpower and financial resources. During this webinar, the speakers will address strategies and best practices when enforcing legal rights against suspected exam pirates. This includes discussing tips for conducting an effective investigation of suspected breaches, as well as the legal issues that arise when taking steps to enforce your rights against exam pirates and test takers. The two speakers—a former police officer who now heads Test Security at the American Board of Internal Medicine, and a litigator with the international law firm Baker & McKenzie—have experience in investigating and taking legal action against intellectual property thieves. They will share case studies drawn from their own experiences and other publicized incidents of exam breaches.

The goal is to provide attendees with information, strategies and best practices to take forward to implement in their own programs. (Originally Presented 6/9/10 by Benjamin Mannes, American Board of Internal Medicine and Jennifer Ancona Semko Esq., Baker & McKenzie LLP)

Member Price: $30; Non-Member Price: $50

This bundled package includes the following archived webinar recordings: Beyond Certification Exams: Diversifying Revenue; CEO Evaluation; Minutes, Electronic Voting, and Other Board Meeting Matters; Recruiting, Recognizing, Rewarding, and Retaining Your Volunteers. Please refer to each of the individual product descriptions on this page to learn more details about the archived webinars included in this bundle.

Member price: $60, Non-member price: $90

This bundled package includes the following archived webinar recordings: Alternative Item Types, MCQ: The Fifteen Fatal Flaws, Strategies to Enhance Test Security, and Test Security Enforcement Strategies. Please refer to each of the individual product descriptions on this page to learn more details about the archived webinars included in this bundle.

Member Price: $60, Non-member Price: $90