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WP14 Best Practices for Preparing Your RFPs and RFIs
WP14 Best Practices for Preparing  Your RFPs and RFIs

Sponsors of credentialing programs often seek assistance from contractors and vendors. To obtain the best set of responses and select the most qualified provider to assist you, your organization is obligated to develop and disseminate a clear request for proposal (RFP) or request for information (RFI). Although it sounds quite easy, it is critical that you take the time and the effort to organize your needs into a well-delineated set of business requirements: this way, your organization can ensure that it will receive comparable responses from providers. This paper provides tips for the development of clear and concise RFPs, including how to describe the goods and services your organization is seeking and the criteria for judging the responses.Just as important, this paper will provide examples of pitfalls likely to confuse contractors and vendors, resulting in proposals that are difficult to judge. The content of this paper is designed to be applicable to the wide variety of RFPs you might develop, from requests for strategic consulting to specific research investigations, from examination planning and development to administration and scoring, and from auditing to validating your program’s requirements, to name just a few.

Meet the Authors

Sandra Greenberg, PhD is Vice President for Research & Advisory Services at Professional Examination Service (ProExam) where her responsibilities include strategic planning; serving as a liaison to key clients and stakeholders; developing business relationships and expanding client engagements in new sectors; and coaching and mentoring colleagues.  Dr. Greenberg has conducted large-scale studies of professions; standard setting, feasibility, and recertification studies; and developed observational scales, portfolio-based assessments, and practical examinations for nationally- and internationally-recognized credentialing programs. She has been an active participant at the Institute for Credentialing Excellence (ICE), the Council on Licensure, Enforcement and Regulation (CLEAR), where she currently serves on the Board of Directors, and the Association of Test Publishers (ATP). With regard to ICE, Dr. Greenberg has served on the Program Committee, the Nominating Committee, the Publications Committee (chair), the Governmental Affairs Committee, and the Marketing and Communications Committee, and has presented numerous times at the ICE annual conference.

Carla M. Caro, MA is a Research Director at Professional Examination Service, where she is responsible for conducting large-scale engagements such as job/practice analyses and the development of competency frameworks; feasibility studies; validation projects involving a range of complementary data collection initiatives; value proposition studies; and standard setting, for a range of nationally- and internationally-recognized credentialing programs.  Ms. Caro has previously worked as a public policy analyst and in the area of educational advocacy.  Her volunteer activities with ICE include serving on the NCCA Standards Revision project in the Technical Advisory Group for Psychometrics, and on the Publications Committee. She is a frequent presenter at the ICE annual conference.

Member Price: FREE; Non-member Price: $50

CEOWEB 14-2 Broadening Your Horizons: Theory & Mechanics of Going International
CEOWEB 14-2 Broadening Your Horizons: Theory & Mechanics of Going International

Broadening Your Horizons: Theory & Mechanics of Going International
Part of the CEO Connect Series - Connecting CEOs with today's trends and tomorrow's imperatives 

Presenters: Sara Blair Lake, Executive Director of the International Board of Lactation Consultant Examiners & Cary List, President and CEO of Financial Planning Standards Council

Format: On-demand Webcast (c) April 2014
Duration: Approximately 1 hour, including Q&A

The world continues to shrink. Increasingly, individuals are not only moving across states and countries, but across continents. The idea of taking a certification program global, and accessing a world of potential candidates, is appealing. While taking a program international can be rewarding, going international also includes unique complexities and challenges.

Sara Blair Lake and Cary List discuss the complexities of international certification programs, including how to leverage the world of opportunities and how to avoid common, potential problems.

Specifically, Sara and Cary will address the various approaches to going international, issues related to exam security, as well as challenges of cultural and language differences. Walk away with a deeper understanding of these issues to develop strategies to overcome the challenges of an international certification program and use meaningful criteria to help you determine the best pathway for your organization to reach its international goals.

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

Member price: $90; Non-member price: $135

 

CEOWEB 15-3 Building Championship Caliber Board Teams
CEOWEB 15-3 Building Championship Caliber Board Teams

Building Championship Caliber Board Teams
Part of the CEO Connect Series - Connecting CEOs with today's trends and tomorrow's imperatives 

Presenter: Denise Fandel

Format: On-demand Webcast (c) April 2015
Duration: 1 hour, including time for Q&A 

Much like a sports team, a high performing organization is always in search of highly skilled individuals who bring the talent necessary to lead their ‘team’. Unlike sports franchises, organizations have requirements that, when looking for board members, could be viewed as obstacles and restraints. Hear Denise Fandel facilitate a conversation about the governance practices for intentional board recruitment and development.

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording/accompanying slides. Access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

Member price: $90; Non-member price: $135

WEB0 Bundled Pack: Governance and Operations
WEB0 Bundled Pack: Governance and Operations

This bundled package includes the following archived webinar recordings: Beyond Certification Exams: Diversifying Revenue; CEO Evaluation; Minutes, Electronic Voting, and Other Board Meeting Matters; Recruiting, Recognizing, Rewarding, and Retaining Your Volunteers. (c) 2009 and 2010.

Member price: $60, Non-member price: $90

RSRCH15 Certification Industry Compensation & Benefits Survey 2015 Report
RSRCH15 Certification Industry Compensation & Benefits Survey 2015 Report

Are you looking to evaluate staff salaries, benchmark your organization's practices against industry standards, or assess your own earning potential? With ICE's full-scale Certification Industry Compensation & Benefits Survey Report, you can access valuable data on the average salary, total compensation and benefits offered for 18-certification specific positions.

Although there are some certification organization data in other compensation studies produced by association focused organizations, ICE's study is the only one specific to the certification industry.

The Certification Industry Compensation & Benefits Survey Report classifies the data collected from organizations in the United States and Canada based on organizational variables such as: 

  • revenue
  • geographic location
  • number of staff
  • number of programs managed
  • number of certificants 
  • and scope of operations

Download the Table of Contents.

Member price: $175; Non-member Price: $250

RSRCH14 Certification Management Practices Survey Report
RSRCH14 Certification Management Practices Survey Report

During fall 2012, the Management Practices Subcommittee of the Institute for Credentialing Excellence (ICE) Research and Development (R&D) Committee conducted a survey to learn more about the practice of managing a certification organization. The survey was designed to determine how management of certification organizations might differ from membership-based associations and other kinds of organizations. The Management Practices Survey Report reveals the backgroud, methodology, and objectives of the survey and reports the outcomes and observations. (c) 2014. 46 pages.

Download the table of contents

Member Price: $40; Non-member Price: $60

Web16-6 Critical Communications to Applicants and Certificants: Legal Considerations
Web16-6 Critical Communications to Applicants and Certificants: Legal Considerations

Critical Communications to Applicants and Certificants: Legal Considerations

Presenters: Jeff Glassie, Esq. and Chad Buckendahl, Ph.D.

Format: On-demand Webcast (c) July 2016

Duration: Approximately 1 hour, including time for Q&A

Legal due process principles and best practices mandate that certification programs communicate certain information to applicants and certificants. The NCCA Standards specifically impose significant obligations on certification bodies to communicate with applicants, certificants, and also the public. What are these required communications? Which are legally required above and beyond the Standards? What is the effect of these communications on the integrity of your program? This webcast features a comprehensive look at these communications and what they might mean for your program. Receive an explanation of the required communications, an interpretation by an experienced certification lawyer of legal considerations, and implications for the program.

Member price: $90; Non-member price: $135

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

WEB13-4 Developing a Certification Program: What You Really Need To Know
WEB13-4 Developing a Certification Program: What You Really Need To Know

Developing a Certification Program - What You Really Need To Know

Presenter: Christine Niero, Ph.D., Vice President, Professional Testing, Inc

Format: On-demand webcast (c) 2013
Duration: Approximately 1 hour, including Q&A

We realize it takes time and very strategic planning to develop a certification program. Why? It’s because certified professionals must be ahead of their peers, and it’s our job to provide them with the resources to do so. Learn how to build a credible certification program by communicating with key stakeholders.

  • Understand steps required to develop an exam
  • Recognize resources required to launch and maintain program
  • Discover how to determine eligibility and recertification requirements
  • Learn to implement successful go-to-market strategies

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

Member Price: $90; Non-Member Price: $135

CEOWEB 15-2 Effective Metrics for Certification Organizations
CEOWEB 15-2 Effective Metrics for Certification Organizations

Effective Metrics for Certification Organizations
Part of the CEO Connect Series - Connecting CEOs with today's trends and tomorrow's imperatives 

Presenters: Roger Brauer, PhD, PE

Format: On-demand Webcast (c) March 2015
Duration: Approximately 1 hour, including Q&A

CEOs and Executive Directors set the stage for what gets managed in the certification businesses they lead. One way to identify where the organization can improve is measuring various elements of the business. The data will help identify potential business problems, issues, and opportunities.

Good business planning and strategy comes from data, the metrics. Measurement is essential to determine if improvement intiatives added to the organization's action plan actually make a difference. Metrics extend to all aspects of the business. This webinar will discuss sales, certificant growth, financial condition and trends, examination and item performance, customer satisfaction, employee performance, competition, and other areas. 

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording/accompanying slides. Access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

Member price: $90; Non-member price: $135

 

CEOWEB 16-3 Engaging Your Board in the NCCA Accreditation Process
CEOWEB 16-3 Engaging Your Board in the NCCA Accreditation Process

Engaging Your Board in the NCCA Accreditation Process

Presenter: Sara Blair Lake, JD, CAE; Isabelle Gonthier, PhD

Format: On-demand Webcast (c) September 2016

Duration: Approximately 1 hour, including time for Q&A

 

This webinar will help you engage in strategic discussions with your Board and relevant committees regarding key changes to the NCCA Standards (effective January 2016).  Is your certification program currently NCCA accredited?  This presentation will help you to help your Board to evaluate your certification program in light of the standards.  Is your organization considering NCCA accreditation of an existing certification program? 

This webinar will help you to assist your volunteer leadership to identify potential issues vis-à-vis the standards.  Is your Board considering starting a new program and do you want to assist the organization to build it with the new standards in mind?  This webinar will help to alert you to some relevant considerations. The webinar will also include ideas to help you plan your process irrespective of stage of development and to keep the NCCA standards at the top of the list of your volunteer leadership’s key priorities.

This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

$90 Members | $135 Non-members

 

CEOWEB16-5 Finding Needles in Haystacks of Data: How To Use Your Data
CEOWEB16-5 Finding Needles in Haystacks of Data: How To Use Your Data

Finding Needles in Haystacks of Data: How To Use Your Data 

Presenter: Denise Fardel, MBA, CAE

Format: On-demand Webcast (c) October 2016
Duration: Approximately 30 minutes, including time for Q&A

Organizations and individuals have access to more data than most know what to do with. How does an organization determine what data is important? How can you communicate this data to the individuals who need to see it in a way that makes sense to my board? Staff? Customers? Should we use dashboards, infographics, charts, or other presentation methods?
This webinar will share examples that are being used by colleagues in the credentialing and business communities.

Member price: $90; Non-member price: $135

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording/accompanying slides. Access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

CEOWEB 15-4 How To Reap the Most Benefits from Insourcing and Outsourcing
CEOWEB 15-4 How To Reap the Most Benefits from Insourcing and Outsourcing

How To Reap the Most Benefits from Insourcing and Outsourcing
Part of the CEO Connect Series - Connecting CEOs with today's trends and tomorrow's imperatives 

Presenter: Sierra Hampton-Simmons, Manager, Certification Exams, PMI

Format: On-demand Webcast (c) May 2015
Duration: 1 hour, including time for Q&A 

What should an organization consider when establishing the ideal ratio of insourcing vs. outsourcing for a credential? And more importantly, how can executives maintain sufficient control of credential quality when outsourcing is in play? 

Outsourcing aspects of credential development has become commonplace for executives. For those organizations meeting credentialing accreditation standards (NCCA, ISO, ANSI), the need to identify and closely manage vendors is significant as clear expectations and close partnerships are required. While there are clear benefits to outsourcing, organizations should not overlook the value gained from cross-training resources to develop a stronger bench of talent internally. Setting up an ecosystem that includes a healthy mix of in-house talent supplemented by outside vendors can result in higher returns to the organization in the long-term. 

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording/accompanying slides. Access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

Member price: $90; Non-member price: $135

WP08 Interfaces Between Professional Certification and Academic Accreditation
WP08 Interfaces Between Professional Certification and Academic Accreditation

This 2008 white paper, authored by Donald Balasa, JD, MBA, presents a discussion of the legal issues that should be taken into consideration by: (1) professional certifying bodies when determining eligibility pathways for their examinations; and (2) academic accrediting bodies when determining which certification examinations are acceptable for measuring graduate achievement from the programs they accredit.  It presents a non-technical, layperson’s treatment of the legal issues and does not discuss the technicalities of antitrust and other applicable areas of law.

Meet the Author

Donald A. Balasa, JD, MBA, has served as the Executive Director and Legal Counsel of the American Association of Medical Assistants since 1990. He received both his baccalaureate and law degrees from Northwestern University, and his Master of Business Administration in economics from the University of Chicago. He earned his Certified Association Executive (CAE) designation from the American Society of Association Executives in 1985. He has served on the National Commission for Certifying Agencies since 2007, and as chair since 2010.

Member Price: FREE; Non-Member Price: $50

CEOWEB 15-1 International Expansion: A Strategic Approach
CEOWEB 15-1 International Expansion: A Strategic Approach

International Expansion: A Strategic Approach
Part of the CEO Connect Series - Connecting CEOs with today's trends and tomorrow's imperatives 

Presenters: Dania Eter and Vikas Wadhwani, Cisco Systems

Format:  On-demand Webcast (c) February 2015
Duration: 1 hour, including time for Q&A

Expanding a program globally requires an honest approach with inclusion, diversity and sensitivity to various and sometimes disparate cultures. Join Dania Eter and Vikas Wadhwani to consider the design, development, implementation and delivery of a global certification program, focusing on the challenges of making the program truly international. Legal, financial, social, security and other strategic aspects of successfully expanding a program will be discussed. Best practices will be shared in maintaining a global program for the long term. 

Member price: $90; Non-member price: $135

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. 

If you choose to pay by check, access will not be granted until the check payment has been recieved and deposited.

 

WEB13-5 Legal Implications of Governance, Conflicts, & Ethics for Certification Boards
WEB13-5 Legal Implications of Governance, Conflicts, & Ethics for Certification Boards

Presenter: Jeff Glassie, Partner, Whiteford, Taylor & Preston

Format: On-demand webcast (c) 2013
Duration: Approximately 1 hour, including Q&A

In this webcast, ICE will take a deep dive into critical components of governance and how to manage conflict in your certification organizations. Webinar topics will include:

  • Avoiding litigation
  • Managing fiduciary duties
  • Maintaining tax exemption compliance
  • Understanding key corporate documents

Jeff Glassie, Partner of Whiteford, Taylor & Preston, will also share best practices for taking disciplinary actions, due process, and addressing ethics issues for boards and certification organizations.

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

Member price: $90; Non-member price: $135

CEOWEB 14-1 Non-Exam Revenue
CEOWEB 14-1 Non-Exam Revenue

Non-Exam Revenue: Generating & Harvesting Growth Opportunities
Part of the CEO Connect Series - Connecting CEOs with today's trends and tomorrow's imperatives 

Presenters: Shannon Carter, CEO of Competency & Credentialing Institute & Rory McCorkle, President of International Credentialing Associates

Format: On-demand Webcast (c) January 2014
Duration: Approximately 1 hour, including Q&A

Credentialing organizations are increasingly challenged to find alternate revenue sources, as they find fewer opportunities for credentialing growth, reach market saturation, or are effected by economic forces. Designed for CEOs and Executive Directors, this webinar will discuss strategic and operational considerations for exploring new areas of revenue. Potential business models, channels, and business ramifications will also be discussed. The attendee should emerge with methods to investigate revenue diversification in their own organization, while obtaining potential ideas on what these sources may be.

Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

Member price: $90; Non-member price: $135

 

CEOWEB 16-1 Problem Solving by Case Study
CEOWEB 16-1 Problem Solving by Case Study

Problem Solving by Case Study

Presenters: Kevin Keller, CAE, CEO; Cary List, CPA, CA, CFP; Mary Power, FASAE, CAE, CMP

Format: On-demand Webcast (c) March 2016

Duration: Approximately 1 hour, including time for Q&A

Using a case-study approach, learn how two leaders of credentialing organizations formed a unique partnership to share a staff member. Walk through their real-life scenario, and learn how they each made decisions at key points to reach a positive outcome. Attendees will have an opportunity to analyze the situation and offer their own solutions to the challenge. 

Learning Objectives:

    • Learn about the case-study approach
    • Learn how to evaluate a challenge using a case-study approach
    • Understand how to apply a case-study approach to solving you own challenge

      *ICE is a CAE Approved Provider. This live webinar may be applied for 1 credit toward the application or renewal of the Certified Association Executive (CAE) credential through ASAE. 

      This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.

      $90 Members | $135 Non-members

       

      BK98 Starting a Certification Program
      BK98 Starting a Certification Program

      Informational pamphlet including questions and answers on getting started, organizational methods, standards for certifying agencies, and eligibility requirements. (c) 1998.

      Member Price: $25; Non-Member Price: $40

      WP09 Succeeding in the Business of Certification
      WP09 Succeeding in the Business of Certification

      This 2009 white paper, authored by Joan Knapp, PhD and Paul Grace, MS, CAE, describes the nature of the certification business and identifies the antecedents for having a successful program. These are the fundamental business tools and approaches that we all know (e.g., market and competitive analyses, business strategy and planning); however, in this paper they are applied to the certification enterprise. The paper is targeted to certification staff or Board members who are considering starting a program, adding credentials to an existing program, changing key program features, discontinuing a program, or wishing to maintain or enhance the success of an existing program. (c) 2009

      Member Price: FREE; Non-Member Price: $50

      WEB14-4 Understanding the Role and Richness of the Public Member
      WEB14-4 Understanding the Role and Richness of the Public Member

      Understanding the Role and Richness of the Public Member

      Presenters: Michael Klug, JD, NCAOM; Paul Grace, MS, CAE, NBCOT; and David Swankin, CAC

      Format: On-demand Webcast (c) June 2014
      Duration: Approximately 1 hour, including tQ&A

      Finding good public members and developing their full potential as board members can be challenging. However, the effort it requires has proven to be well worth it for many certification organizations. This webinar will identify steps that CEOs and their staff can take to recruit public members and ensure that they make an effective, and unique, contribution to the board's work and organization's governance. A CEO and two former public members will share strategies that you can use to find, train, support, and define meaningful roles for public members. Walk away empowered to make the most of your public member's involvement.

      Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. 

      Member price: $90; Non-member price: $135
      If you choose to pay by check, access will not be granted until the check payment has been recieved and deposited.

      RSRCH15 What Your CFO Wants to Know: Results of the 2014 Business of Certification Survey
      RSRCH15 What Your CFO Wants to Know: Results of the 2014 Business of Certification Survey

      ICE Research and Development Committee developed and launched a survey to collect data on important business metrics of certification organizations. The survey asked participants about organizational structure, location of operations, number and reach of certifications, expenses, and revenue streams. This latest report benchmarks the same metrics as in previous years; however, it also addresses new topics, such as marketing strategies and the use of virtual versus in-person approaches to performing test-related activities.

      The report is based on data collected from 66 organizations in Canada and the United States. It details the general demographics of the respondents, including staff size, geographic scope of programs, and the number of programs offered. (c) 2015. 41 pages.

      Download the Table of Contents.

      Member Price: $50.00, Non-Member Price: $75.00

      A discounted, bundled package including the 2009 and 2011 reports is also available for purchase.

      RSRCH15 Bundled Package: 2009, 2011 & 2015 Business of Certification Reports
      RSRCH15 Bundled Package: 2009, 2011 & 2015 Business of Certification Reports

      This bundled package includes the following ICE R&D reports:

      2009 Release: Certification Industry Operating Ratios and Benchmarking Statistics

      2012 Release: What Your CFO Wants to Know: Results of the 2011 Business of Certification Survey

      2015 Release: What Your CFO Wants to Know: Results of the 2014 Business of Certification Survey

      Member Price: $100.00, Non-Member Price: $150.00

      WP10 Why Business Continuity Planning for Certification Program Sponsors?
      WP10 Why Business Continuity Planning for Certification Program Sponsors?

      This 2010 white paper, authored by Clifford H. Donath and Anthony T. Baratta, provides a practical and operational introduction to good practices in defining the necessary safeguards in obtaining and protecting important program information and intellectual property. This paper can be usefully applied as a checklist and template for gathering the necessary information and explores what should be requested from vendors to supply information and proposals to implement business continuity contracts and how to validate contract compliance. © 2010

      Member Price: FREE; Non-Member Price: $50

      WEB15-8 Volunteering Today: Motivations, Expectations, Relevant Trends
      WEB15-8 Volunteering Today: Motivations, Expectations, Relevant Trends

      Volunteering Today: Motivations, Expectations, Relevant Trends

      Presenter: Katherine Campbell, CVA, Executive Director of the CVA Certification for the Council for Certification in Volunteer Administration

      Format: On-demand Webcast (c) October 2015
      Duration: Approximately 1 hour, including time for Q&A

      Is it time to revisit how you engage certificants and others as volunteers?  Are your practices in sync with what today’s volunteers want and expect? This webcast offers an opportunity to take a fresh look at this important aspect of your operation and to learn some practical tips related to crafting recruitment messages, sustaining commitment, and recognizing volunteer contributions. Relevant motivation and expectation trends are discussed and strategies for inviting, supporting, and acknowledging volunteer involvement are shared.

      Member price: $90; Non-member price: $135

      Please note: This on-demand webcast is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. 

      If you choose to pay by check, access will not be granted until the check payment has been recieved and deposited.