WEB13 Create & Implement Solid Exam Development Plans


The NAMSS’ two certification programs, CPMSM and CPCS, received re-accreditation upon the first review of its renewal applications. NAMSS staff credit their success to their use of a solid exam development plan. Learn from staff and volunteers from The National Association Medical Staff Services’ (NAMSS’) as they share their resources and best practices for developing and maintaining a strong exam development process, covering:

  • How to identify and recruit top volunteers to participate in exam development activities 
  • How to run effective exam development meetings
  • How strong processes help achieve NCCA accreditation and re-accreditation
  • Tips and tricks for staying on track
  • Lessons learned from past experiences

Audience: All levels of credentialing professionals
Format: Format: On-demand Webinar (c) 2013
Duration: Approximately 1 hour, including time for Q&A


Member price: $90
Non-member price: $135

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*Note: This on-demand webinar is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.



Erica Klein is the Certification Senior Coordinator for NAMSS.  She is responsible for oversight of their two certification programs, CPMSM and CPCS, from governance, exam development, and accreditation maintenance to managing the certification and recertification processes.  


Michelle Butler, MS, CPMSM, CPCS is the Director of Medical Staff Services Experience at North Shore Medical Center where her duties include payer enrollment, delegated credentialing, and physician recruitment. She has served as a member of the Certification Commission of NAMSS (CCN) since 2012 and is currently serving at the CPMSM Sub Committee Chair for the CCN.  She has over 12 years in Health Information Management experience and 3 years teaching experience at the college level. 


Ropizah Ervin, CPCS, CPMSM is the Credentialing Manager at Novant Health Central Verification Office. She has served as a member of the Certification Commission of NAMSS (CCN) since 2012 and is currently serving at the CPCS Sub Committee Chair for the CCN.  In 2010, she served on Novant Health CVO Quality Improvement Committee (QIC).