3 (Non-Education) Things You May Not Know About The 2019 ICE Exchange

By Denise Roosendaal, CAE, ICE Executive Director

The ICE Exchange is known for its high-quality education focused on credentialing program best practices. Great content, great speakers, great discussions. All the gratitude for the fantastic educational line-up goes to the Program Committee. Thank you to Program Committee Chair Avis Bullard, MS, CSSGB, Board of Pharmacy Specialties, and Vice Chair Sarah Carroll, PhD, National Board for Certification in Occupational Therapy, Inc.

But there is so much about the conference that you may not know!

1) Community: If you listen closely on the first day or so of the ICE Exchange, you’ll hear the sounds of friendships re-engaging and colleagues reuniting. You can recognize these happy reunions from the hugs in the hallway or the gasps in the elevator, accompanied by “Wow, you look great!” (If you’re new to the ICE Exchange, don’t worry, you’ll build these long-lasting friendship too. Be sure you attend the First Timer’s Reception on the first day, or consider volunteering. That’s where it all begins.) 

So often I hear that “community” is the most important aspect of an individual’s experience with ICE. It’s the feeling of belonging, of having found a professional home, of building a lifelong network of people who get it. You’ll never have to explain what it is you do at the ICE Exchange! The Sustaining and Affiliate members contribute to our community with their thought leadership and various marketplace solutions. Partnerships between these members and individuals in credentialing bodies last for years. Don’t forget to get reacquainted with them at the Innovation Hall during the conference.

Our community is growing, too. Over the past five years, we’ve grown an average of 5-7% each year. If it feels like the conference is bigger, it is. That doesn’t mean it needs to lose its intimacy, for this comes from interacting with your colleagues. Please be open to meeting new folks, as well as offering your thoughts and expertise on a subjects throughout the conference.

Number of Conference Attendees Graph.PNG2) Innovation. Each year the ICE Exchange features something new to make your experience interesting and different. We’ll continue with the non-traditional educational aspects from past years such as a film fest, a genius bar for accreditation questions, e-posters, lightening learning and more. This year we’re adding BookTalks, which are roundtable discussions with chapter authors from the soon-to-be released ICE Handbook, 3rd Also, we heard your feedback and will move the keynote address back to its regularly scheduled slot on the first day and back in a ballroom. (Thank you for your indulgence with last year’s creative changes to accommodate various space challenges.)

3) Volunteers. Large-scale events like the ICE Exchange don’t happen without the heartfelt dedication of a lot of volunteers. ICE is truly blessed to have over 200 volunteers throughout the year contributing in a number of valuable and meaningful ways. The conference requires the insight of the Program Committee, session support from the R&D Committee and NCCA commissioners, and onsite volunteers who ensure our conference runs smoothly. At this year’s Exchange, we’ll thank our many volunteers with a special breakfast on Thursday. If you are an ICE volunteer and plan to attend the breakfast, please RSVP at

ICE volunteers make a direct impact on the work of our association, and allow you to work closely with your credentialing colleagues beyond the conference. ICE’s 2020 recruitment process is now open and will close the week following the conference. Be sure to make your interest known by completing the volunteer form at

ICE member benefits are not just felt once a year at the ICE Exchange but are experienced year-round. Be sure to find out how you can benefit from your investment in the ICE community and engage in all it has to offer throughout the year.

Register for the ICE Exchange

The ICE Exchange is designed for all levels of credentialing professionals in the public and private sectors and offers an opportunity to learn about some of the most pressing topics in the industry, with plenty of opportunities to network with peers.

Join us this year in San Diego, California, from Nov. 18-21. Registration is open here.

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