WP20 Governing for Success: Establishing a Governance Structure to Support Certification Program Operations

The paper addresses certification program directors and managers, organization executives, and volunteer leaders interested in improving governance and re-evaluating their organizational structure with the goal of complying with National Commission for Certifying Agencies (NCCA) and/or ISO/IEC 17024 accreditation requirements. This paper will specifically focus on why a program’s governance and structure significantly affect all aspects of a program from policy-level decision-making to daily operations, topics in this paper include accreditation-compliant options for governing certification programs; potential modifications to an existing governance structure to meet accreditation requirements; an overview of governance models and more.

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About the Authors


Janice Moore co-founded SeaCrest Consulting with Cynthia Allen in 2006 to serve as a resource for organizations seeking to build, improve, and grow certification programs. Leveraging 20 years of experience in the certification industry, she serves as a strategic partner for organizations seeking to develop new credentials, create strong governance foundations, improve existing programs, design quality management programs, and achieve accreditation. In addition to volunteering throughout her community, Janice remains committed to the certification industry through a number of volunteer activities. She often presents at industry conferences (including ICE and ASAE), has participated on numerous ICE committees, and currently serves on the ICE Board of Directors and the ICE Accreditation Services Council.







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