Lenora Knapp, PhD, President, Knapp & Associates International

Lenora Knapp is the President of Knapp & Associates International, Inc., a management consulting firm that has served the credentialing community for 25 years. The firm’s work is focused on helping organizations maximize the success of their certificate and certification programs. Prior to her employment at Knapp, she worked for management consulting companies in the development of marketing and communication strategies for Fortune 500 companies.

Lenora is the founder of the Knapp Certification Re-Think Tank™, an elite group of industry influencers established to re-think, re-define and completely re-shape the business of certification. She co-authored The Business of Certification, a best-selling association management publication recognized by the American Society of Association Executives as one of “Six Books You and Your Association Need” and also co-authored the “Future Trends in Certification” chapter in the Institute of Credentialing Excellence (ICE) Certification Handbook. Lenora is a recipient of ICE’s prestigious Industry Leadership Award for innovation in the field of professional credentialing.

Jennifer Naughton, MA Ed, SPHR, Principal and Founder, Naughton Consulting 

Jennifer has 25+ years of experience in the selection and training industries. She is passionate about assessing, building, and credentialing the knowledge and skills of employees in organizations around the globe.

Jennifer served as the senior director at ATD, a membership organization dedicated to serving talent development professionals, and at the ATD Certification Institute, which certified them. While at ATD, Jennifer was responsible for the start-up and the performance of the entire certification business. Her accomplishments included launching two industry-wide competency models, two global certification programs, and designing the innovative stackable credentialing framework into which they fit. Prior to ATD, Jennifer was an Associate at Booz Allen Hamilton and a Research Scientist at HumRRO, focused on human capital projects and initiatives for the federal workforce.

Jennifer has a Master’s in Education from the George Washington University, and is SPHR certified and a Certified Product Manager. She lives in Arlington, VA with her cats Snowshoe and Jack.