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Business of Certification

ICE Research and Development Town Hall Recording

View the recording of the R&D Town Hall hosted on September 2, 2020 to learn more about current research from ICE's Research and Development Committee.

COVID-19 and Economic Considerations for Credentialing

An on-demand webinar presented July 30, 2020 on economic trends and the impact on the business of credentialing.

WEB20: Accessibility: Legal Issues & Design Strategies for Certificate Programs & Certification Exams

A psychometrician, test development manager, instructional design consultant, and an attorney experienced in certification law and ADA accessibility to discuss strategies to address accessibility for assessment-based certificate programs and certification/licensure exams.

HRCI International Certification Expansion Case Study

This case study interview was conducted with HR Certification Institute (HRCI) CEO Dr. Amy S. Dufrane, EdD, SPHR, CAE. The intent of this case study is to highlight how one credentialing organization successfully embraced and strategically implemented an international expansion.

Succession Planning for Organizational Success

Two new staff executives, one an internal hire, the other an external hire, share their experiences and resources to help plan for and implement strategies to ensure effective leadership transitions.

WEB20: Managing Remote Teams

During these times of rapid change, many are transitioning to remote work. Dr. Amy Jauman shares strategies on how to effectively manage remote teams that not only achieve goals, but excel at connecting in meaningful ways when working in non-traditional office environments. Learn tips and ideas

RSRCH20 International Credentialing Expansion

Within the credentialing community, we have seen increased interest in international expansion. This research explores the interest of the Institute for Credentialing Excellence (ICE) membership in international expansion and to determine what, if any, resources would be of value to the group.

Starting Up a Certification Program: Real-World and Road-Tested Advice

If you’re planning to create a certification program, or you’d like to learn about the most common missteps made during this process, this on-demand webinar is for you.

2020 ICE Governance Workshop

CEOs and Executive Directors of credentialing organizations and their board members are invited to attend this workshop focused on certification governance.

RSRCH19 Value of Certification Report

The report explores the impacts of being certified on aspects such as compensation, work environment, and their own attitudes toward their professionalism and experience.

REC18 Ushering Change-How professions and certification can remain relevant in a changing world

Cary will share the issues that were the catalyst for change, how to identify them, the secret to FPSC’s success in implementing change, the lessons learned from the experience and how FPSC’s lessons learned can be applied to any certification or professional body.

REC18 Improving Organizational Innovation, One Team at a Time

Learn how an association innovated on an internal pain point and created a product with external business value. Explore how a cultural shift fostered a practice that minimized frustrations, maximized high performing teams, and came out with an externally

REC18 How Your Organization Can Use the Power of Artificial Intelligence Right Now

Artificial intelligence software isn't just a tool of the future. This session will explore some of the ways in which organizations can leverage AI tools for personalized communications and meaningful engagement.

REC18 Credentialing in a Disrupted Environment

Rapid technological advances are combining with global socio-economic forces to create an environment tailor made for credentialing organizations to step up their activities and provide credible, demonstrable solutions for a workforce on the brink of a radical transition.

REC18 Blockchain and the New World of Qualification

This session introduces people who know little to nothing about blockchain technology to how blockchain can solve some of the credentialing industry's persistent challenges.

Certification Program vs. Certificate Program Bundle

Designed for those newer to the field of credentialing, learn the differences between certificate and certification program, an overview of steps involved in developing each, and what you need in place to offer both.

WEB19 Shaping Transparency of Workforce-Ready Skills with Digital Credentials

Leaders from ACE and Credly share how they are working together with Lumina Foundation to capture competencies, connect skills to academic credit and surface them in way that provides full context, is easily shareable and verifiable.

CEOWEB19 Emerging Trends in Credentialing

Learn emerging trends in credentialing and factors to consider when updating your credentialing program. Representatives from Accenture, Google, and the Center for International Credentials share their perspectives on what they are witnessing in credentialing.

CEOWEB18 Business of Certification Benchmarks: Trends and Findings from the Recent Survey

Hear a brief overview of the development and administration of the business of certification survey, see a demo of the new delivery platform, and review the trends or changes from the previous survey iterations (2009, 2011, and 2014).

WEB18 Business of Certification Benchmarks: ICE's New Online Platform

This on-demand webinar provides a preview ICE's new data collection tool, Business of Certification Benchmarks

WEB18 Quality Assurance: An Inside Look

Quality assurance and improvement are essential steps in the ongoing, successful management of credentialing programs. This webinar will present a framework for QA and QI through an example of how an accredited organization.

REC17 The Business Case for Assessment-Based Certificate Programs

This presentation focuses on the business case for ABC programs, using a case study. Learn potential benefits of ABC programs, factors to consider when conducting a business analysis, and considerations for ABC program development when accreditation is a goal.

REC17 ICE Exchange: 2017 ICE Exchange Taste of Conference

This package offers you recordings of 8 concurrent sessions from the 2017 ICE Exchange.

REC17 Two Under One Roof: How to Maintain the Firewall Between Education and Certification

Maintaining education & certification impartiality is an industry best practice enforced by NCCA & ISO/IEC 17024 accreditation standards. A creative organizational model that handles both education and certification is explored.

WEB18 Doing a Technology Gap Review – Why Look for Trouble?

This on-demand webinar will walk you through tips and techniques for a successful technology review, which will empower your organization to strategically approach the issues rather than sit (suffering) behind them.

WEB16 RFPs: What to Know & How ICE Can Help

Re-think your RFP process through the development of an RFP that fosters partnerships emphasizing the fit between the vendor and the certification organization.

WEB18 Promoting Credentialing of Military Service Members: Army, Navy, Air Force, and Marine Corps Credentialing Opportunities On-Line (COOL) Programs

Learn about the COOL programs, including methods of matching military occupations to civilian certifications, credential payment policies, and how to facilitate credentialing of Service members.

CEOWEB18 Governance Success: Effective Recruitment; Motivated Engagement; Dynamic Orientation and Training

The Governance as Leadership Model offers a practical framework to govern nonprofit organizations effectively and leads to satisfaction in governing for both leadership volunteers and executive staff. In this webinar, explore three keys to Governance Success.

WEB18 A Standards Based Approach to Offering Credentialing and Education Programs

The separation of credentialing and programs avoids conflicts of interest and maintains the integrity of the exam. Learn examples of how you can offer both and still be in compliance with accreditation requirements.

WEB18 How to Start a New Certification Program

An on-demand webinar that provides a roadmap of recommended steps necessary to start up a new certification program that is psychometrically sound and legally defensible

CEOWEB17 Navigating Organizational Relationships: Exploring opportunities and landmines

Learn the benefits and potential landmines when a certification organization has a relationship with another organization. Hear a case study, and considerations for programs that have earned or are considering NCCA accreditation.

WEB17 In The Public Interest?

Explore public interest through the regulator’s lens. Hear common concerns and goals on working in the public interest, what it means, and more importantly, what it should mean. Learn strategies to structure your organization and make decision on truly working in the public interest.

Fundamental Topics in Certification: Six Module Package

Designed for new credentialing staff, new volunteer board members, or staff who are developing a new certification program, set up your staff and volunteers for success by providing them basic knowledge and good practices for administering a certification program.

Fundamental Topics in Certification: Module 1, Business of Certification

The Business of Certification module from the Fundamental Topics in Certification online course includes how stakeholders of a certification program benefit, what makes certification programs unique, and what is required to ensure a successful, meaningful program.

WEB17 Legal and Ethical Issues in Certification: Approaches to Disciplinary Policies and Procedures

Learn ethical and legal issues in establishing policies and procedures that protect the public, certificants, and the certifying organization and that uphold the integrity of certification from a legal adviser to certification organizations. Real-life examples are also shared.

CEOWEB17 Intellectual Property

Listen to this on-demand webinar to learn more about how your organization can legally control its web domains, copyrights and trademarks, and tips for avoiding lawsuits related to association websites and accounts, including international examples.

BK98 Starting a Certification Program

This guide helps you navigate the credentialing field and provides best methods for creating effective programs.

WP08 Interfaces Between Professional Certification and Academic Accreditation

This 2008 white paper, authored by Donald Balasa, JD, MBA, presents a discussion of the legal issues that should be taken into consideration by: (1) professional certifying bodies when determining eligibility pathways for their examinations; and (2) academic accrediting bodies when determining which certification examinations are acceptable for measuring graduate achievement from the programs they accredit.

WP09 Succeeding in the Business of Certification

This 2009 white paper, authored by Joan Knapp, PhD and Paul Grace, MS, CAE, describes the nature of the certification business and identifies the antecedents for having a successful program. The paper is targeted to certification staff or Board members who are considering starting a program, adding credentials to an existing program, changing key program features, discontinuing a program, or wishing to maintain or enhance the success of an existing program.

WP10 Why Business Continuity Planning for Certification Program Sponsors?

This 2010 white paper, authored by Clifford H. Donath and Anthony T. Baratta, provides a practical and operational introduction to good practices in defining the necessary safeguards in obtaining and protecting important program information and intellectual property.

RSRCH09 Certification Industry Operating Ratios & Benchmarking Statistics

This reserach report is intended to provide benchmark data related to the business aspects of operating a credentialing organization.

Fundamental Topics in Certification: Module 2, Program Governance and Operations

The Program Governance and Operations module from the Fundamental Topics in Certification online course includes an introduction to the responsibilities of an effective governing body and its role in successfully overseeing and growing your program as well as best practices required to administer a quality certification program.

Fundamental Topics in Certification: Module 3, Policies and Procedures

The Policies and Procedures module from the Fundamental Topics in Certification online course reviews the policies and procedures that are essential to all certification programs, and explains why they are necessary to maintain a quality program.

RSRCH09 Industry Survey - Impact of the Economy on the Certification Industry

In early 2009, ICE leadership determined that the uncertain global economic conditions would be the theme for the 2009 Credentialing Leadership Forum. In preparation for the Forum, ICE surveyed credentialing organizations in order to gain a better understanding of what, if any impacts, the industry was dealing with due to the economic conditions and to also obtain information on what industry leaders believe were the top issues they were facing. This report summarizes the result of that survey.

TERM07 Defining Features of Quality Certification and Assessment-Based Certificate Programs

This defining features document served as the basis for ICE 1100 - Standard for Assessment-Based Certificate Programs.

WEB10 Bundled Pack: Governance and Operations

Access on-demand webinar recordings related to governance and operations.

RSRCH12 What the CFO Wants to Know: Results of 2011 Business of Certification Survey

The 2012 What the CFO Wants to Know is a follow-up report to the Certification Industry Operating Ratios and Benchmarking Statistics report published in 2009. In our newest report, gain insight into the average revenue, expenses, and operations of certification programs.

RSRCH12 2011 Ethics Survey to Certification Boards

In early 2011, ICE’s Research and Development Committee convened a Task Force on Ethics to review the ethics processes and documentation for certification programs with the goal of determining whether commonalities exist in practices in this area. After reviewing the codes of ethics or professional conduct for selected certification programs with National Commission for Certifying Agencies (NCCA) and/or American National Standards Institute (ANSI) accreditation, the Task Force drafted a survey. This report detailing the survey's findings was published by the committee in 2012. 29 pages.

REC13 ICE Exchange Full Conference Recordings

This package offers you recordings of 25 concurrent sessions (1 hour each) from the 2013 ICE Exchange a

REC13 ICE Exchange Administration & Governance for Certification Programs Recordings

This package offers you recordings of 19 concurrent sessions (1 hour each) from the 2013 ICE Exchange that focus on issues related to the administration and governance of certification programs.

REC13 ICE Exchange Testing for Certification Programs Recordings

This package offers you recordings of 12 concurrent sessions (1 hour each) from the 2013 ICE Excahgne that focus on testing concepts and issues for certification programs. Most sessions are suitable for all levels of credentialing professionals in both the public and private sectors.

REC13 ICE Exchange Concepts for Education & Training Programs Recordings

This package offers you recordings of 6 concurrent sessions (1 hour each) from the 2013 ICE Exchange that focus on concepts for education and training programs.

RSRCH14 Certification Management Practices Survey Report

During fall 2012, the Management Practices Subcommittee of the Institute for Credentialing Excellence (ICE) Research and Development (R&D) Committee conducted a survey to learn more about the practice of managing a certification organization. The survey was designed to determine how management of certification organizations might differ from membership-based associations and other kinds of organizations. The Management Practices Survey Report reveals the backgroud, methodology, and objectives of the survey and reports the outcomes and observations.

CEOWEB14 Broadening Your Horizons: Theory & Mechanics of Going International

Discuss the complexities of international certification programs, including how to leverage the world of opportunities and how to avoid common, potential problems. Specifically, learn various approaches to going international, issues related to exam security, as well as challenges of cultural and language differences.

WEB14 Understanding the Role and Richness of the Public Member

Learn steps an Executive Directors and their staff can take to recruit public members and ensure that they make an effective, and unique, contribution to the board's work and organization's governance.

RSRCH14 Eligibility Requirements Report

ICE's Research & Development (R&D) committee noted the limited guidance and resources available on how to set eligibility requirements. To meet this need, the committee conducted interviews with existing certification programs, completed a thorough review of the topic, and produced the Eligibility Requirements Report. The report provides a glimpse of industry perspectives and best practices, alongside a review of the policies in place for determining credential eligibility and the methods for setting and changing these requirements.

Certificate Program for the Credentialing Specialist

The "Credentialing Specialist" Assessment-based Certificate Program is designed for certification staff who want to gain insights into the eco-system of certification from a program's conception, through its development and delivery, to maintenance and improvement.

WEB14 How to Work with Licensing Boards in Your State

Hear a case study from the BACB on how they worked with licensure board to gain recognition for their credentials. Learn their strategy, and precautious and lessons learned.

WP14 Best Practices for Preparing Your RFPs and RFIs

This paper provides tips for the development of clear and concise RFPs, including how to describe the goods and services your organization is seeking and the criteria for judging the responses.Just as important, this paper will provide examples of pitfalls likely to confuse contractors and vendors, resulting in proposals that are difficult to judge.

ST NCCA Standards for the Accreditation of Certification Programs

The NCCA Standards for the Acceditation of Certification Programs, for organizations wishing to seek accreditation for one or more of their certification programs.

REC14 ICE Exchange Taste of Conference Recordings

This package offers you recordings of 11 concurrent sessions from the 2014 ICE Exchange, covering the business of certification, testing, and continuing competence.

REC14 ICE Exchange Business of Certification Session Samples

This package offers you recordings of 6 concurrent sessions from the 2014 ICE Exchange on testing and administration. on the business of certification.

RSRCH15 What Your CFO Wants to Know: Results of the 2014 Business of Certification Survey

This 2015 report benchmarks the same metrics as in previous years; however, it also addresses new topics, such as marketing strategies and the use of virtual versus in-person approaches to performing test-related activities. The report is based on data collected from 66 organizations in Canada and the United States. It details the general demographics of the respondents, including staff size, geographic scope of programs, and the number of programs offered.

RSRCH15 Bundled Package: 2009, 2011 & 2015 Business of Certification Reports

This bundled package includes the following ICE R&D reports:
2009 Release: Certification Industry Operating Ratios and Benchmarking Statistics
2012 Release: What Your CFO Wants to Know: Results of the 2011 Business of Certification Survey
2015 Release: What Your CFO Wants to Know: Results of the 2014 Business of Certification Survey

CEOWEB15 International Expansion: A Strategic Approach

Consider the design, development, implementation and delivery of a global certification program, focusing on the challenges of making the program truly international in this on-demand webinar.

CEOWEB15 Effective Metrics for Certification Organizations

This on-demand webinar discusses sales, certificant growth, financial condition and trends, examination and item performance, customer satisfaction, employee performance, competition, and other areas.

WP15 Value of Certification: An Exploration of Concept and Research Process

This white paper will explore the concept of VoC and its various intrinsic and extrinsic forms through the existing academic and professional literature. In addition, this paper will present examples from various credentialing bodies to demonstrate how organizations prioritize VoC factors and communicate them to credential holders, hiring managers, HR professionals, and executives.

CEOWEB15 Building Championship Caliber Board Teams

Learn governance practices for intentional board recruitment and development.

CEOWEB15 How To Reap the Most Benefits from Insourcing and Outsourcing

Outsourcing aspects of credential development has become commonplace for executives. Learn how to set up an ecosystem that includes a healthy mix of in-house talent supplemented by outside vendors.

RSRCH15 Digital Badge Report

The intent of this publication is to provide the credentialing community with information about the emerging trend of digital badging. ICE's Research & Development (R&D) Committee uses this report to define relevant and related terms, describe how digital badges are currently being used, discuss their potential use, and pose some research questions and considerations.

WEB15 Volunteering Today: Motivations, Expectations, Relevant Trends

This on-demand webinar offers an opportunity to take a fresh look at engaging certificants and volunteers, and to learn some practical tips related to crafting recruitment messages, sustaining commitment, and recognizing volunteer contributions.

RSRCH15 Certification Industry Compensation & Benefits Survey 2015 Report

The Certification Industry Compensation & Benefits Survey Report classifies the data collected from organizations in the United States and Canada based on organizational variables.

RSRCH15 Executive Summary: Certification Industry Compensation & Benefits Survey 2015 Report

For Members Only. This free Executive Summary provides an overview of the method used to conduct the 2015 Certification Industry Compensation and Benesifts Survey, identifies general profiles of the responding organizations, lists the type of data categories reported for each position, and provides a few highlights of the data in the report.

REC15 ICE Exchange Taste of Conference (8 sessions)

This package offers you recordings of 8 concurrent sessions from the 2015 ICE Exchange, covering the business of certification, testing, and marketing.

REC15 ICE Exchange: Adventures in Governance

The 2015 ICE Exchange concurrent session, Adventures in Governance: Keeping Your Board Focused on the Business of Certification, shares examples of potential pitfalls and best practices to keep certification board members focused on advancing the strategic work of the organization from two experienced association executives.

REC15 ICE Exchange: Digital Badging 2.0

The 2015 ICE Exchange Concurrent session, Digital Badging 2.0, provides honest retrospectices on the badging experience from early adopters of digital badging, and how well reality has matched their respective visions.

REC15 ICE Exchange: So, You Think You've Got a Certification Program?

In this session, panelists explore the differences in the mission, governance, and psychometric components of various assessment programs, including: employment testing, licensure, certifications designed for public protection, certifications designed to support hiring decisions, certificates, and micro-credentials (badges).

CEOWEB16 Problem Solving by Case Study

Using a case-study approach, learn how two leaders of credentialing organizations formed a unique partnership to share a staff member. Walk through their real-life scenario, and learn how they each made decisions at key points to reach a positive outcome.

WEB16 What About Microcredentialing?

There’s a lot of buzz about microcredentials, but what are they? This on-demand webinar explains what credentials area - and are not, why you may want to offer them, and what's involved in developing them.

Considerations for International Expansion

The Considerations for International Expansion online course is designed for managers, directors, and other strategic decision-makers who are considering expanding their certification program globally or internationally.

CEOWEB16 Engaging Your Board in the NCCA Accreditation Process

Learn how to engage in strategic discussions with your Board and relevant committees regarding key changes to the NCCA Standards (effective January 2016), and how to keep the NCCA Standards in mind when developing or updating a certification program.

CEOWEB16 Finding Needles in Haystacks of Data: How To Use Your Data

Organizations and individuals have access to more data than most know what to do with. How does an organization determine what data is important? Hear examples used by colleagues in the credentialing and business communities.

WEB17 Volunteer Engagement

Learn how to recruit qualified people to fill your volunteer positions, set expectations from the start through orientation and training, and engage your members in volunteer service in a collaborative and productive environment.

REC16 ICE Exchange: A View Through A Crystal Ball

In the concurrent session A View Through A Crystal Ball: What Will Certification Look Like A Decade From Now?, a panel discuses how the various political forces are shaping certification, and what certification may look like to years from now.

REC16 ICE Exchange: Establishing and Maintaining Firewalls Between Certification and Education

This concurrent session, Establishing and Maintaining Firewalls Between Certification and Education, presents the five most frequent problem areas with applications for initial and continuing accreditation under the NCCA Standards for the Accreditation of Certification, and is based on the ICE white paper with the same title.