WEB17 Volunteer Engagement


Too often the assignment to work with a volunteer body is met with sighs from staff members who anticipate a lot of extra work for little productivity. That doesn’t have to be true!

Discuss ways to engage your members in volunteer service in a collaborative and productive environment. Learn how to recruit qualified people to fill your volunteer positions and to set expectations from the start through orientation and training. Hear common reasons volunteers want to get involved and how to recognize them for their contributions. A case study of a membership organization that restructured its entire volunteer engagement model is referenced throughout, and an opportunity to assess the outcomes and lessons learned.

Learning Objectives

  • Learn about different types of volunteer opportunities to best engage your membership and how to recruit qualified volunteers to serve your organization.
  • Understand the importance of clearly defining expectations and roles in the context of advancing your mission.
  • Identify ways to recognize volunteers for their contributions.

Audience: All levels of credentialing professionals
Format: On-demand Webinar (c) 2017
Duration: Approximately 1 hour, including time for Q&A


Member price: Free
Non-member price: $30

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*Note: This on-demand webinar is pre-recorded and available for unlimited viewings for a 30-calendar day period, beginning the date of purchase. You will be able to immediately access the recording, and access instructions will be provided in your automated purchase confirmation. If you choose to pay by check, access will not be granted until the check payment has been received and deposited.


Melissa Swartz, CAE

Melissa Swartz, CAE, is Volunteer Engagement Manager at ISACA, a global organization of 140,000+ IT auditors and security professionals headquartered in Rolling Meadows, IL. She cultivates the organization’s volunteer relationships through recruiting and managing working groups, creating a leadership development program, and recognizing outstanding service. Prior to ISACA, she was Awards Program and Budget Manager at IEEE in Piscataway, NJ, managing volunteer committees as well as fostering relationships externally with donors and sponsors, and internally through collaborative partnerships across the organization. Melissa’s career in associations started at the International Engineering Consortium in Chicago, IL, as Academic Affairs Manager, working with three engineering academic organizations handling member services, board relations, chapter development, and conference planning.

Melissa received her Bachelor of Arts in Diplomacy and Foreign Affairs from Miami University (OH) and her Master’s in Public Administration with a specialization in Nonprofit Management and Leadership from Walden University. In 2016, Melissa earned the designation of Certified Association Executive (CAE) from the American Society of Association Executives (ASAE).

Melissa is a member of ASAE. When she’s not traveling for work or pleasure, she enjoys doing her own volunteer work with animal shelters and community programs.