Institute for Credentialing Excellence

NCCA Frequently-Asked Questions

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Application Process FAQs:

When is an organization eligible to apply for accreditation for one or more of its programs?

A new certification program (one that has not previously received NCCA accreditation) may apply for accreditation either after one year of administration of the assessment instrument or when at least 500 candidates have been assessed with that instrument, whichever comes first. These alternative eligibility pathways (i.e., one year or 500 candidates) are in place in recognition of the wide range of candidate volumes and assessment instrument modalities possible for high-quality certification programs. For example, these alternatives are intended to allow for computer based, paper and pencil or other types of administrations and to avoid prohibiting programs with small candidate volumes from eligibility. Regarding small volume programs, it is recognized that the number of candidates upon which appropriate psychometric analyses can be conducted is debatable. Commissioners have generally agreed that 500 candidates are enough. There have been many instances in which the validity of the examination results have been reasonably well assured with far fewer candidates. The primary rationale for this requirement is that the commission can only be assured of compliance with the standards after the program has demonstrated completion of all critical program activities, including development and implementation of policies and procedures and development, administration and scoring of the assessment instrument.

When should an organization apply for accreditation for a program?

Even after organizations become eligible to apply, they might choose to delay submission of an application for a program for a variety of reasons. The primary reason may often be that the organization has not yet been satisfied with the stability of certain aspects of the program, and may realize that some questions may exist about compliance with the standards. Most certification organizations are aware of the need for continuous quality improvement and provide ongoing efforts to continually refine details related to their programs. The NCCA encourages programs to seek accreditation as soon as they believe they will meet the standards, and a self-assessment checklist is available on the Application Process page.

How can my organization receive a copy of the application?

The NCCA application process is now completely online! A self-assessment checklist is available on the Application Process page to use as you begin your online application.

Are there deadlines for the application?

Deadlines for submitting an application are Jan. 31, April 30, and August 31 of each year. Organizations should access the online portal to either select an existing program for renewal, or Add the name of the new certification program with an anticipated submission date. NOTE: This online step replaces the previous Letter of Intent submission.

How do I complete the application?

The NCCA application for accreditation was designed so that each of the standards is addressed in order, thus reinforcing systematic review of the certification program's compliance by the applicant as well as facilitating the NCCA evaluation process. Keep the following steps in mind as you prepare your new or renewal application. 1) Access the online application via the Online portal. You may start a new application by Adding a Program, or renew a currently accredited program. You may save your work and continue it at any time prior to your application deadline. 2) Carefully read all of the detailed explanations and guidance in the boxes prior to responding. 3) Complete every step online, including the narrative explanation, required documents or evidence, and page references. 4) Include all those exhibits listed as 'required' to support compliance with a specific standard. In addition, you may also upload other exhibits as appropriate to support standard compliance. Note that the same document may be referenced multiple times and may also be inclusive of multiple policies or procedures. 5) Links to specific sections of the program website are requested as appropriate 6) A brief narrative that explains how the program supports the standard's essential elements is necessary, especially if documentation provided is different from the required or suggested items. Do not simply repeat content referenced in exhibits, but summarize and clarify as necessary. 7) More is not always better. For example, submit only a sample page or two from a directory or database as requested, not a printout of the entire certified population. Remember, it is the applicant's responsibility to demonstrate how the certification program meets all of the NCCA standards for accreditation, both in letter and in spirit. Clear documentation with specific citations and explanatory comments will help the NCCA reviewers do their job better, and the process should benefit the applicant whose goal is a solid, quality-driven certification program.

What happens after I submit my application?

Following the submission of your NCCA application, your application goes through a preliminary review for completeness of the application. The preliminary review is performed by qualified professionals who are contracted to the NCCA and have signed confidentiality and non-disclosure agreements. You will have the opportunity to respond to inquiries before the application is sent to the Commission. This allows for the most complete version of your application to be reviewed by the NCCA. The Commissioners also have the opportunity to send inquiries to you before an accreditation decision is made regarding your applciation. Please review the application timeline flowchart for an understanding of the inquiry periods: NCCA APPLICATION TIMELINE

Application Status FAQs:

What happens if the Commission determines that a certification program does not meet one (or more) of the accreditation Standards?

The Commission can reach one of three possible decisions regarding an application: 1) Accredit (normally for a period of 5 years), 2) Accredit with Compliance Reporting, or 3) Deny. Following an initial denial, a program is permitted to reapply at the next application deadline without additional payment of fees.

What does compliance reporting mean?

If a program is accredited conditioned upon compliance reporting, it must regularly report its progress towards achieving full compliance with the Standards to the Commission.

Compliance Plan: Initially, any organization whose program is accredited “with compliance reporting” must submit a plan to achieve compliance (Compliance Plan) within 60 days of notification. To do this, they access their online application where any Essential Element of a Standard that needs to be addressed will be highlighted in orange and marked “Needs Compliance Plan.” The organization must enter the action(s) it is committing to take in order to address the deficiency, along with the date by which they plan to complete the action(s). After entering a plan for each Essential Element, the organization must resubmit their application. If the resubmission is not received in a timely manner, or it is not accepted by the Commission, the program’s accreditation will be revoked.

Compliance Report: Following the Commission’s acceptance of the Compliance Plan, additional reporting must occur. If a program receives reaccreditation for one year, they must submit an Interim Report indicating their progress at six months. A Final Report of actions demonstrating full compliance must be submitted within one year of the initial notification of accreditation. Organizations may enter documentation of activities into their application as they occur; however, they will not be able to resubmit the full application until compliance activities for each Essential Element highlighted in orange have been entered. A program is required to resubmit their application after they have completed their Interim report and again when they have completed their Final report. Failure to submit either report within the required timeframe will result in loss of accreditation. A program is encouraged to achieve full compliance at the earliest possible date. Once full compliance is achieved, the accreditation will be extended for an additional four years beyond the initial term.

Programs granted five-year accreditation with compliance reporting must submit a Final Report of compliance activities within six months of notification of their status or their accreditation will be revoked.

NCCA Standards FAQs:

What does the NCCA mean by "assessment instruments"?

The glossary provided with the NCCA Standards document defines an "examination" as: “Any assessment process, method, or instrument used to determine whether a candidate meets the established criteria of standards for practice in a profession, occupation, role, skill, or specialty area. Multiple examinations and/or formats may be used to make this determination.” This term applies not only to the traditional multiple-choice, paper-and-pencil examination, but also to the increasing number of computer-based tests (e.g., linear, adaptive, essays, simulations and so forth) and other assessment methods such as oral examinations, written simulations, case scenarios and portfolio assessments. A certification program may require candidates to complete one or more standardized assessment instruments. When applying for NCCA accreditation, organizations must provide documentation for each assessment instrument used to make certification decisions for a given program. The goal of the Commission is to ensure that assessment instruments used to make certification decisions, whether traditional written or computer-based examinations, performance-based assessments or some other evaluation tool, are fair, reliable and valid.

Does a certification board have to be separately incorporated?

A certification board does not have to be separately incorporated, but the board must be able to demonstrate that there is not undue influence from any other body and that they have autonomy in decision making regarding essential certification activities.

Can a certification organization offer educational programs?

A certification organization can offer educational materials for prospective candidates as long as the organization/agency sponsored education is not a required prerequisite to obtain the credential and other methods of preparation are available. The certification organization should not say that taking the education (especially a review course) will help the individual to pass the test or will guarantee any particular score. If other prep courses, education, reference materials, etc. are available, the certification organization should note this. For example, noting that there are other or many choices for exam preparation or review, and including or referring to other references/titles in published materials diminishes the conflict of interest perception.

Do the NCCA Standards require alternative pathways to eligibility?

Although the Standards do not require an alternative pathway in all situations, the certification program should have a standardized means of evaluating the equivalence of education, so that individuals who have obtained their educational preparation outside of the established pathways may have their qualifications evaluated for eligibility to obtain the certification. Specific examples of such a mechanism would be an option for the determination of foreign degree equivalence with a degree granted by a U.S. university or a standardized mechanism for assessing prior learning resulting from work experience in order to waive course or supervised practice requirements. One recommendation would be for the certification program to conduct a pilot study to assess the amount of experience or experience plus "lesser" education that would be required such that the candidates from this new pathway would pass the exam at a statistically equivalent or similar rate as those who enter through the "standard" educational pathway. Without an alternative examination eligibility pathway available to these individuals, the certification program risks unduly restricting entry into the workforce or promotions to those who attend the standard educational program.

Our job analysis is currently based on a focus group method. Is this acceptable or is a survey required?

Conducting a survey is the most widely used and accepted method to validate a job analysis. Although a survey is not required for a job analysis to be accepted by the Commission, sufficient justification for relying on non-quantitative data must be provided for the standards to be met. Focus groups or other methodologies could be suitable in certain instances. The certification program should understand that while it may save costs by not distributing and analyzing a survey, the job/task analysis must nonetheless be rigorous enough to support the validity of the examination results. The accreditation application would need to provide a clear and complete description of the process used and how that process led to the development of the assessment instrument specifications.

How often should our certification program conduct a job analysis?

The NCCA has not set fixed or established time frames for how often the job analysis must occur. However, it is important that there is a process and time frame for the job analysis. The applying program should provide the rationale for the expected schedule in its application. Many programs typically conduct a job analysis every five to seven years.

How many individuals are required to serve on a job analysis committee?

The NCCA Standards do not require any specific minimum or maximum number of individuals serving on a job analysis committee. The accreditation application review will focus on ensuring the certification program had thoughtfully considered committee membership and that the subject matter expertise is appropriate to meet the needs of the research design for the study. Similarly, the sample size for a job/practice analysis is not specified, although the sample should be appropriate to the profession and the certification program.

Do NCCA Standards prohibit an organization from offering a practice test?

An organization is not prohibited from offering practice tests to prospective candidates under the proper circumstances. In general, NCCA considers a few guidelines to apply, primarily reflecting issues of fairness to candidates and truth in marketing the product. For example, the organization should not state or imply that purchasing a practice test is a requirement for certification, nor should they generally state or imply that those who purchase practice tests outperform candidates who do not. Also, the cost for practice test should be reasonable (or free), such that there could not be an allegation that only those with ample resources should seek certification. The primary intent should be to help candidates, not to generate revenue.

Public Member FAQs:

How can we look for public members with experience in "boardsmanship" or consumer advocacy?

Ask national, state, and local consumer organizations to recommend individuals with experience in consumer advocacy. To find these organizations, contact your state or local Office of Consumer Affairs. Ask civic organizations, such as PTAs, community centers, libraries, League of Women Voters, benevolent societies, church groups, senior citizen organizations, and so on to refer potential public members who have boardsmanship experience. The Citizen Advocacy Center (, a support network for public members, is sometimes able to refer candidates for public member positions.

Is it appropriate to use the public member slot to get access to skills not otherwise present on the board, such as legal, accounting, or marketing skills?

No, this is not the role of the public member and may create a conflict of interest. It is best to hire employees or contract with consultants to provide these services.

Should a public member have all the rights and responsibilities the other board members enjoy?

Yes, the public member should vote on all matters that come before the board and be eligible to hold office or committee appointments.

Is it okay to have more than one public member?

Yes. NCCA requires only one, but some boards find the contributions of public members very valuable and have more than one position on the board for them.

Where is the Public Member Attestation Form?

Download the Public Member attestation form here to submit with your NCCA application.