The NCCA Policy Manual has everything you need to know about the NCCA process, including:
- NCCA mission, authority, and commissioner duties
- Application process and eligibility
- Maintaining accreditation
- Annual reports
- Request for reconsideration and final decisions
- Correcting errors in accreditation decisions
- Disciplinary policies and procedures
- Use of NCCA logo, accredited program logo, and name
This manual should be referenced throughout the accreditation application process and during reaccreditation years.
Download the Policy Manual
Complaints Against NCCA Accredited Programs
The NCCA will accept and process complaints pertaining to violations of its Standards for Accreditation and/or its policies and procedures in accordance with Disciplinary Policy & Procedures.
Please be aware that the NCCA can act when there is evidence of violation of one or more of the accreditation standards. It does NOT have jurisdiction in enforcing eligibility or other policies and in adjudicating disputes over the interpretation and implementation for a specific organization's certification program. Appeals of any decisions must be handled through the certifying body.
Complaints must be in writing and provide details, with appropriate supporting documentation, if possible, of how a particular standard, policy or procedure is being or was violated by an accredited certification program. The complainant's name and the content of the complaint shall remain confidential, unless legal requirements mandate disclosure or the complainant otherwise authorizes disclosure.
To submit a formal complaint, complete and submit the complaints form, along with supporting documentation, to info@credentialingexcellence.org.
You may also mail the complaints form and supporting documentation to:
Liz Dombrowski
Manager of Accreditation Services,
I.C.E.
2001 K St NW #300
Washington, DC 20006
Interpretation of Standards
NCCA will review and respond to requests for interpretation of specific Standards and Essential Elements. Such requests must be made in writing to NCCA. The National Commission for Certifying Agencies is the only body with the authority to formally issue interpretations of the NCCA Standards. Requests for Standards interpretations should be provided in writing to the attention of:
Liz Dombrowski
Manager of Accreditation Services,
I.C.E.
2001 K St NW #300
Washington, DC 20006
You may also e-mail your request to info@credentialingexcellence.org.