My Career
Institute for Credentialing Excellence

2022 I.C.E. Leadership Development Program Cohort Members

Congratulations to the below inaugural I.C.E. Leadership Development Program cohort members for completing the course!


Alan Arguello

drop down arow.png Alan Arguello, MBA, PMP
Director of Stakeholder Partnerships
National Registry of EMTs

Alan Arguello is the Director of Stakeholder Partnerships at The National Registry of Emergency Medical Technicians, the Nation’s Emergency Medical Services Certification. Alan leads the organization’s team responsible for partnerships with key stakeholders, including federal and state governmental agencies, employers, and educational institutions. Prior to joining the Partnerships Team, Alan worked within the Science and Examinations department as a Project Manager, where he played a key role in developing the organization’s volunteer network. Before joining the National Registry in 2016, Alan worked as a project leader for a large healthcare system, leading electronic medical record (EMR) system development of patient care pathways for chronic diseases. Alan is a certified Project Management Professional (PMP), who holds a Bachelor’s in National Security Studies from Tulane University and an MBA from Louisiana State University, Shreveport. His professional passions include market analysis, focused strategies for stakeholder engagement and high-performance team management. Alan is a former street paramedic from New Orleans, Louisiana. He is married with two children, now enjoying the four seasons of Southwest Ohio

Sophia Boenisch

drop down arow.png Sophia Boenisch
Senior Manager, Credentialing
Construction Management Association of America

Sophia Boenisch is the Senior Manager of Credentialing at the Construction Management Association of America (CMAA), where she manages and oversees the development of examinations and credentialing functions. Additionally, Sophia manages the oversight of all credentialing committees, volunteers, and vendors. Sophia has managed multiple credentialing programs throughout the years including Construction Management, Behavior Analysis, and Veterinary Medicine.

Michael Coleman

drop down arow.pngMichael Coleman
Interim Executive Director
Commercial Real Estate Certification Institute

Michael has been with the Commercial Real Estate Certification Institute (CRECI) as Assistant Director since its creation in 2019. Michael has more than 20 years experience developing education and credentialing programs to help propel the career of commercial real estate professionals. Prior to CRECI, Michael worked for BOMI International developing certificate and designation programs for the commercial real estate industry. He has worked with more than 100 of the commercial real estate industry’s leading minds to create courses and study aids that help advance the industry through education. Michael has been an innovator throughout his career, helping launch BOMI’s first webinars in 2003, first online courses, and newest designation, the BOMI-HP. He oversaw efforts to comprehensively update all BOMI courses to infuse sustainabiity throughout the curriculum. In addition to developing education programming for BOMI, Michael has penned over 150 articles on commercial real estate, as well as on topics spanning from editing to health and fitness. Michael holds a Master’s Degree in Publications Design, and has completed coursework in instructional design. In his spare time, Michael is a fitness and martial arts instructor. He holds a black belt in Tang Soo Do and a blue belt in Brazilian Jui Jitsu. He also serves as a volunteer Board member for Vegan Leaders in Corporate Management and for the Edgar Allan Poe House and Museum in Baltimore.

Krystal Fitzgerald, MM, MEd

drop down arow.pngKrystal Fitzgerald, MM, MEd
Exam Content Development Manager
Institute of Management Accountants

Krystal Fitzgerald, M.M., M.Ed., is the Exam Content Development Manager for the IMA® (Institute of Management Accountants). She has 21 years of experience writing and editing test content in a broad range of fields, including teacher licensure (music, special education, school administrator), K–12, finance, nursing, food safety, green building, and cybersecurity. Her professional passion is teaching others to write and edit high-quality test items. Prior to entering the assessment industry, Ms. Fitzgerald taught at a variety of levels, including elementary, adult basic education, and college. Ms. Fitzgerald began her assessment career at Pearson, where she worked for 12+ years and progressed to the role of senior test development manager. She then left the fulltime workforce for several years to serve as caregiver for her husband who was diagnosed with frontal temporal degeneration. During that time, Ms. Fitzgerald started her own educational consulting business, working on assessments and other educational materials for companies, including Kaplan, ETS, Measured Progress, and Prometric. She reentered the fulltime workforce with Measured Progress in 2016 and joined Prometric in 2018. In April 2021, Ms. Fitzgerald accepted a newly created position with the IMA®, working with staff and item writers on the CMA and CSCA exams. In her free-time, Ms. Fitzgerald serves on the Board of Directors for the Skating Club of Amherst, where her twin sons skate, and she is also active in her local church. She enjoys baking, gardening, knitting, playing piano, and singing, and she started taking ballet remotely during the pandemic.


drop down arow.pngSusan Gould, CSP, ASP, OHST, CHST, STSC
Senior Accreditation and Program Manager
Board of Certified Safety Professionals

Susan Gould is currently the Senior Accreditation and Program Manager for the Board of Certified Safety Professionals (BCSP) where she is responsible for oversight of the accreditation program for eight certifications. Susan also holds responsibility for the policies and procedures program. Susan previously held the Examinations Director position at BCSP where she was responsible for all aspects of examinations development, revision, and deployment. During her assignment she was fortunate to participate in the creation of BCSP’s eighth certification and saw it through to receiving its accreditation status. One of her first development activities during this tenure time was completion of I.C.E.’s Credentialing Specialist Certificate. Susan’s introduction to certification came through her being an active workplace safety professional for almost 20 years. Certification was how she learned on the job and developed professionally in the workplace safety field, progressing from an entry-level technician to a corporate safety director, working with both privately and publicly held companies with global presence in various industries. One of her most recognized activities was being involved with a company and their application process that earned them prestigious Campbell Award from the Campbell Institute, part of the National Safety Council. Susan holds a Bachelor of Arts degree in Communications and a minor in Business from Boise State University. Susan continues to participate with the Campbell Award process, now on the application review and site assessment team; has reviewed presentation submissions for the annual ATP conference; and participates on BCSP’s DEI committee.

Alex Miranda

drop down arow.pngAlex Miranda
Certification Program Manager
Behavior Analyst Certification Board

Alex Miranda is a Certification Program Manager for the Behavior Analyst Certification Board. His professional interests include project management, professional credentialing, and instructional design. Alex obtained a bachelor’s degree in Psychology and Human Services from Metropolitan State University of Denver and obtained graduate-level training in Project Management from Colorado State University. Alex is currently pursing graduate-level coursework in Applied Measurement and Instructional Design. Alex’s hobbies include Brazilian Jiu-Jitsu, photography & film, volunteering at his local church, and being a foodie.

Francine Mitrakos

drop down arow.pngFrancine Mitrakos, ICE-CCP
Senior Test Developer

Francine began her career in the non-profit industry eight years ago, managing operations for the after-school female empowerment program Girls on the Run Ontario. She also worked in the tourism industry, where she executed complex small- and large-scale corporate events, before beginning her credentialing career. Since 2016, Francine has worked with FP Canada and its predecessor organization, Financial Planning Standards Council (FPSC). As Lead, Examination Development, Francine is responsible for organizing and overseeing the execution of exam development processes to ensure integrity of process and content for the CFP examination. She played an integral role in the organizations transition from in-person only exams to a hybrid model also offering online proctored exams. Francine served as a member of I.C.E.’s Membership Outreach Committee in 2021.

Cynthia S. Kusorgbor-Narh, MPH, MCHES®

drop down arow.pngCynthia S. Kusorgbor-Narh, MPH, MCHES®
Credentialing Project Specialist
National Commission for Health Education Credentialing

Cynthia S. Kusorgbor-Narh, MPH, MCHES® works for the National Commission for Health Education Credentialing, Inc.(NCHEC) as the Credentialing Project Specialist. Prior to her move to NCHEC, she was the Health Educator/Risk Communicator with the Somerset County Department of Health, New Jersey; where she implemented community health education programs through local and non-profit organizations. Cynthia received her MPH in Community Health Education from East Stroudsburg University of Pennsylvania. She is a Master Certified Health Education Specialist (MCHES®). At NCHEC, she is tasked with working on special projects related to accreditation, practice analysis and strategic initiatives. She was part of the initial application process for NCHECs ISO 17024 application. She is also responsible for the eligibility screening for the advanced level certification - MCHES® exam applicants. Cynthia manages quality improvement processes such as creating and updating quality policy manual, and ensures resource documents are kept up to date. .

Rali Petrova

drop down arow.pngRali Petrova, MBA
Deputy Director, Certification
The American Society for Nondestructive Testing, Inc.

Rali Petrova has worked in the credentialing field more than a decade. She is currently the Certification Manager at the American Payroll Association. Rali is a volunteer member on the I.C.E. International Credentialing Task Force, I.C.E. Program Committee, I.C.E. Item Writing, and Public Member on HRCI Certification Council. She has also presented on various topics at the ATP Innovations in Testing conference and I.C.E. Exchange. Rali received her Master of Business Administration from American Military University and Bachelor of Science in Health Systems Management from George Mason University. Rali currently lives in Alexandria, Virginia, and uses her free time to go bike riding, travel, and spend time with family and friends.

Evin Robinson

drop down arow.pngEvin Robinson
Exam Operations Project Manager III
National Commission on Certification of Physician Assistants

I, Evin Robinson, was born on August 18, 1982 in Columbus, MS. I am the oldest of two children, with a younger brother who’s four years my junior. My birthplace is a pretty small town, so it’s common for people to inquire about who your relatives are when meeting you. I graduated high school in 2000 and attended Itawamba Community College for two years. I then transferred to Mississippi State University, where I stayed for one semester. That semester ended with my owing the school over $2,000. At that point, I didn’t have the money to continue and decided to join to the Marine Corps in order to earn the money to finish school. In April 2003, I began basic training in Parris Island, SC. I then attended combat training and occupational training before being transferred to my first duty station in Pensacola, FL. I stayed there for over three years and then transferred to Okinawa, Japan. I served in Okinawa for two and a half years before being transferred first to Willow Grove, PA and then to Fort Dix, NJ. In October 2012, I left the service in order to finally finish my education. I attended school at Rutgers University, where I earned my B.S. in Business Management (May 2016) and MBA (September 2018). I also married my wife, Courtney, during this period, as well. My family and I then moved to Duluth, GA, where I began working as a Project Manager at NCCPA in December 2018. .

Shelby Williamson

drop down arow.pngShelby Williamson, MBA
Exam Development Manager
National Strength and Conditioning Association

My name is Shelby Williamson, I grew up in Colorado Springs, CO where I also currently live. I graduated from the University of Kansas with a Bachelor of Science in Exercise Science, where I was also a 4-year starter for the women’s soccer team. After collegiate soccer I transitioned to competing for USA Bobsled from 2014-2020 as a brakeman and eventually a driver. Sports allowed me to travel the world and compete at an incredibly high level for a significant amount of time. I have been the Exam Development Manager for the National Strength and Conditioning Association (NSCA) for the past 5 years. In this role I manage all our subcommittees for the 5 certification examinations we offer, as well as the entire exam development lifecycle, and accreditation for 3 of our certification programs. I also hold certifications from the NSCA as a Certified Strength and Conditioning Specialist (CSCS) and Certified Personal Trainer (NSCA-CPT). I currently serve on the Board of Directors for the Coalition for the Registration of Exercise Professionals which is non-profit corporation dedicated to protecting and advocating for the fitness profession. When I am not working, I enjoy casually training these days and doing all the outdoor Colorado things with my husband and family..