Vendor, Sales, or Account Manager Career Pathway
Vendors, sales, or account managers may be new to certification. They may have a background in education or marketing and hold different academic degrees.
Recommended onboarding includes:
- Policies and procedures
- Account management
- Credentialing basics (if new to credentialing)
Technical development includes:
- Certification basics (at a minimum)
- Accreditation knowledge
- Business skills
- Financial skills
Their role and responsibilities may include the following:
- Engage in networking events or opportunities
- Serve as SME by writing industry articles
Their learning pathway should include certificates and certification in a related field or further academic credentials, such as psychometrics. Their learning pathway also includes continuous training, shadowing others in similar positions, and mentorship from internal or external professionals.
Engagement activities for professional growth
- Attend conferences on behalf of their organization
- Volunteer with credentialing industry-related groups
Advancement may entail:
- (Vertical) Consulting
- (Horizontal) Transfer to/from program management in a credentialing organization
Upward (or vertical) mobility: Advancement to next level position, supervisory, or managerial responsibilities.
Dual ladder: Advancement upward in technical skills, but not into a management track.
Horizontal: For the organization, key positions can be filled with demonstrated performers.
A dual career ladder is a career development plan that allows upward mobility for employees without requiring that they be placed into supervisory or managerial positions. This type of program has typically served as a way to advance employees who may have particular technical skills or education but who are not interested in nor suited to management.
Dual career ladder programs are more common in scientific, medical, information technology, and engineering fields, or in fields that typically exhibit one or more of the following characteristics:
- Substantial technical or professional training and expertise beyond the basic level
- Rapid innovation
- Credentials or licenses
To be effective, a dual career ladder program must be well managed, as the program can become a “dumping ground” for lower-performing managers. In addition, there may be resentment from employees not chosen for the program or from managers who feel that dual career employees are receiving similar pay as managers without the added burdens of supervising staff.
The concept of horizontal career paths (also called “career lattices”) was introduced in many large organizations in the mid-to-late 1990s. In organizations with a limited number of management and leadership positions, employees are encouraged to think of career paths both horizontally and vertically.
The potential benefits of formal horizontal career paths include the following:
- For a business with many distinct functions, employees can find challenging and rewarding work, broaden their skills, and contribute in new ways when they move laterally.
- For the organization, key positions can be filled with demonstrated performers.
- Horizontal paths can help employees who want to experiment in a related field. Structured programs also help employees quickly understand how their job fits into the overall success of the organization and how they can meet their professional goals at their current workplaces.
- Lateral career paths may help attract and retain employees from younger generations.
A career lattice strategy has to be understood by both managers and employees, and appropriate incentives need to be in place to reinforce the desired behavior. Organizations with successful lateral career programs share several common characteristics, including:
- Employee development is part of the culture and beyond training courses to include rotational assignments or temporary assignments in other functions, roles, or locations.
- Compensation is not reduced from the current level, but employees in developmental roles may not receive the same bonuses or merit increases when making a lateral move.
- Well-developed competency models define the skills and experiences needed to be successful in more senior roles.