COVID-19 Impact on Credentialing Practices


The spread of COVID-19 has had a strong impact on all industries. As news changes every day, we recognize that this is a challenging time as you navigate deadlines, questions from certificants, and process concerns. No doubt you have found many resources to guide you through this confusing and critical time. ICE is opening up this dialogue to determine what credentialing bodies should be asking related to impacts on the business practices most at risk. In addition, hear how other organizations are adapting to these unexpected times.

Listen to a recording of the March 24, 2020 discussion and hear thoughts and concerns, as well as suggestions on how to respond to certificants, applicants and volunteers.

Audience: All levels of credentialing professionals
Duration: Approximately 1 hour

Free to Members and Non-members. 

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Discussion Leaders

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William M. Ellis MS, RPh, Board of Pharmacy Specialties

William M. Ellis MS, RPh was named Executive Director of the Board of Pharmacy Specialties in 2010. From 1997-2011, Mr. Ellis served as CEO and Executive Director of the American Pharmacists Association (APhA) Foundation. He was the Executive Vice President for the Pennsylvania Society of Health-System Pharmacists from 1986-1997.
Mr. Ellis also served as the elected Chair of the Council on Credentialing in Pharmacy (CCP) from 2012-2015. In 2014, he was appointed a commissioner to the National Commission for Certifying Agencies (NCCA) and was elected as the 2016 Chairman and was a member of the ICE Board of Directors from 2015- 2018 In 2019, he was named a member of Liaison Committee on Medical Education which accredits medical schools and college in the U.S. and Canada.

After receiving his pharmacy degree from the Philadelphia College of Pharmacy (PCP), he completed an executive residency with the American Society of Health-System Pharmacists in 1986 and earned his Master of Science degree in health education from Saint Joseph’s University in Philadelphia in 1994.

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Julia Judish, JD, Pillsbury Winthrop Shaw Pittman LLP

Julia Judish is Special Counsel with Pillsbury Winthrop Shaw Pittman LLP’s Employment and Nonprofit Organizations practices, with over two decades of experience serving as a trusted advisor on all facets of the employment relationship and on nonprofit governance. Julia regularly advises certification organizations on legal compliance, credentialing, governance, ethics and disciplinary codes, ADA accessibility, fiduciary duties, and related areas. Julia is a co-author, with Jerry Jacobs, of the Due Process and ADA chapters of the Certification and Accreditation Law Handbook (3rd ed.), and is also a co-author with Jerry Jacobs and Dawn Crowell Murphy of the Certification Law chapter of the ICE Handbook (3rd ed.). Julia is a legal advisor to the Professional Certification Coalition, a national coalition of certification organizations and professional societies, and is outside counsel to many certification organizations. She also serves on ASAE's Legal Advisory Council. Julia graduated cum laude from Harvard Law School and has received multiple honors for excellence in legal services.

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Sara Blair Lake, JD, CAE,International Board of Lactation Consultant Examiners® (IBLCE)

Sara has served as the chief staff executive for certification organizations for 20 years. Currently she is the CEO of the International Board of Lactation Consultant Examiners (IBLCE), a global certification organization with over 32,500 certificants in 122 countries. The IBLCE certification program, the International Board Certified Lactation Consultant (IBCLC), has held NCCA accreditation continuously for close to thirty years and was one of the first certification programs to earn the accreditation.

Sara currently serves as the Chair of the National Commission for Certifying Agencies (NCCA) and is also an active volunteer with the Institute for Credentialing Excellence, having served as both a chair for the Program Committee of the ICE Exchange (2014) as well as Chair of the ICE Fundraising Committee. Several years ago, she served as chair of the certification program for the designation she holds, the Certified Association Executive (CAE) program of the American Society of Association Executives. In that capacity, Sara worked with a team including other volunteer leaders and staff to secure initial NCCA accreditation of the CAE program. 

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Lisa Sallstrom, CAE, PMP, ASCM

Lisa Sallstrom, CAE, PMP, is Vice President of Certification and Membership at the Association for Supply Chain Management (ASCM). Lisa Sallstrom, leads the Certification development, volunteer committee management and worldwide exam delivery along with membership acquisition, retention, and customer experience strategies. Sallstrom has over 14 years of association experience previously serving as Senior Director of Certification for ASCM and Certification Director for CompTIA.  During her tenure at ASCM, Sallstrom led the migration of paper and pencil testing to a worldwide computer-based testing program, facilitated global job task analysis research projects, managed certification product integration through two corporate mergers, and launched a new certification program, Certified in Logistics, Transportation and Distribution (CLTD). Sallstrom currently serves on the Board of Directors for the Institute for Credentialing Excellence (ICE) and served as its Chair in 2019.

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Karen Plaus, PhD, CRNA, FAAN, CAE, National Board of Certification and Recertification for Nurse Anesthetists 

Dr. Plaus is the CEO for the National Board of Certification and Recertification for Nurse Anesthetists (NBCRNA) and has been actively involved in nurse anesthesia credentialing since 1984. She has served as a member and chair of the National Commission for Certifying Agencies (NCCA) and on the American Board for Specialty Nursing Certification (ABSNC).

Dr. Plaus has lectured and published extensively on a variety of credentialing topics. Her extensive leadership experience in credentialing for nurse anesthetists includes service as a project director for computer adaptive testing, adoption of innovative item types for a national certification assessment and most recently implementation of a continued professional recertification redesign.


  • Denise Roosendaal, CAE, ICE Executive Director
  • Nicholas Soto, ICE Board Chair
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