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International Credentialing Case Studies 

Case Study 1 - HR Certification Institute® (HRCI)

This case study interview was conducted with HR Certification Institute (HRCI) CEO Dr. Amy S. Dufrane, EdD, SPHR, CAE. The intent of this case study is to highlight how one credentialing organization successfully embraced and strategically implemented an international expansion. HR Certification Institute® (HRCI®), headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources (HR) profession. For over 40 years, HRCI has set the standard for HR expertise and excellence around the globe.

Member Price: Complimentary; Non-member Price: $20

Download the HRCI Case Study

Case Study 2 -  International Board of Lactation Consultant Examiners® (IBLCE)

This case study interview was conducted with IBLCE CEO, Sara Lake, J.D., CAE, and Pam Weber, CAE. The intent of this case study is to highlight how IBLCE strategically and operationally overcame some significant challenges in business development and international expansion. 

Member Price: Complimentary; Non-member Price: $20

Download the IBLCE Case Study

International Credentialing Interviews

Members of I.C.E.'s International Credentialing Task Force interviewed subject matter experts on a variety of topics related to expanding a certification program globally. Those topics include Translation and Adaptation, Eligibility, and Security. Included below are the video interviews and transcripts.

Heather Case, DVM, MPH, DACVPM, CAE
Chief Executive Officer at International Council for Veterinary Assessment

Interview Transcript


Sandra Greenberg, PhD
Vice President, Credentialing & Career Services, ACT

Interview Transcript


Joy Matthews-Lopez, PhD
President, JML Measurement and Testing Services, LLC

Interview Transcript


Comms Multilingual Ltd

Sue Orchard, President & CEO, Comms Multilingual Ltd
Sam Whately, Sales Manager - Europe, Comms Multilingual Ltd
Sonia Salah, Director of Operations, Comms Multilingual Ltd

Interview Transcript


Karen Sturges-Vera, MA
Associate Director of Psychometric Services, Professional Testing Corporation 


Stephen Sireci
Director of the Center for Educational Assessment, University of Massachusetts Amherst

7 parts in total.