This case study interview was conducted with HR Certification Institute (HRCI) CEO Dr. Amy S. Dufrane, EdD, SPHR, CAE. The intent of this case study is to highlight how one credentialing organization successfully embraced and strategically implemented an international expansion.
During these times of rapid change, many are transitioning to remote work. Dr. Amy Jauman shares strategies on how to effectively manage remote teams that not only achieve goals, but excel at connecting in meaningful ways when working in non-traditional office environments. Learn tips and ideas
Within the credentialing community, we have seen increased interest in international expansion. This research explores the interest of the Institute for Credentialing Excellence (ICE) membership in international expansion and to determine what, if any, resources would be of value to the group.
Cary will share the issues that were the catalyst for change, how to identify them, the secret to FPSC’s success in implementing change, the lessons learned from the experience and how FPSC’s lessons learned can be applied to any certification or professional body.
Learn how an association innovated on an internal pain point and created a product with external business value. Explore how a cultural shift fostered a practice that minimized frustrations, maximized high performing teams, and came out with an externally
Artificial intelligence software isn't just a tool of the future. This session will explore some of the ways in which organizations can leverage AI tools for personalized communications and meaningful engagement.
Rapid technological advances are combining with global socio-economic forces to create an environment tailor made for credentialing organizations to step up their activities and provide credible, demonstrable solutions for a workforce on the brink of a radical transition.
Designed for those newer to the field of credentialing, learn the differences between certificate and certification program, an overview of steps involved in developing each, and what you need in place to offer both.
Leaders from ACE and Credly share how they are working together with Lumina Foundation to capture competencies, connect skills to academic credit and surface them in way that provides full context, is easily shareable and verifiable.
Learn emerging trends in credentialing and factors to consider when updating your credentialing program. Representatives from Accenture, Google, and the Center for International Credentials share their perspectives on what they are witnessing in credentialing.
Hear a brief overview of the development and administration of the business of certification survey, see a demo of the new delivery platform, and review the trends or changes from the previous survey iterations (2009, 2011, and 2014).
Quality assurance and improvement are essential steps in the ongoing, successful management of credentialing programs. This webinar will present a framework for QA and QI through an example of how an accredited organization.
This presentation focuses on the business case for ABC programs, using a case study. Learn potential benefits of ABC programs, factors to consider when conducting a business analysis, and considerations for ABC program development when accreditation is a goal.
Maintaining education & certification impartiality is an industry best practice enforced by NCCA & ISO/IEC 17024 accreditation standards. A creative organizational model that handles both education and certification is explored.
This on-demand webinar will walk you through tips and techniques for a successful technology review, which will empower your organization to strategically approach the issues rather than sit (suffering) behind them.
The Governance as Leadership Model offers a practical framework to govern nonprofit organizations effectively and leads to satisfaction in governing for both leadership volunteers and executive staff. In this webinar, explore three keys to Governance Success.
The separation of credentialing and programs avoids conflicts of interest and maintains the integrity of the exam. Learn examples of how you can offer both and still be in compliance with accreditation requirements.
Learn the benefits and potential landmines when a certification organization has a relationship with another organization. Hear a case study, and considerations for programs that have earned or are considering NCCA accreditation.
Explore public interest through the regulator’s lens. Hear common concerns and goals on working in the public interest, what it means, and more importantly, what it should mean. Learn strategies to structure your organization and make decision on truly working in the public interest.
Designed for new credentialing staff, new volunteer board members, or staff who are developing a new certification program, set up your staff and volunteers for success by providing them basic knowledge and good practices for administering a certification program.
The Business of Certification module from the Fundamental Topics in Certification online course includes how stakeholders of a certification program benefit, what makes certification programs unique, and what is required to ensure a successful, meaningful program.
Learn ethical and legal issues in establishing policies and procedures that protect the public, certificants, and the certifying organization and that uphold the integrity of certification from a legal adviser to certification organizations. Real-life examples are also shared.
Listen to this on-demand webinar to learn more about how your organization can legally control its web domains, copyrights and trademarks, and tips for avoiding lawsuits related to association websites and accounts, including international examples.
This 2008 white paper, authored by Donald Balasa, JD, MBA, presents a discussion of the legal issues that should be taken into consideration by: (1) professional certifying bodies when determining eligibility pathways for their examinations; and (2) academic accrediting bodies when determining which certification examinations are acceptable for measuring graduate achievement from the programs they accredit.
This 2009 white paper, authored by Joan Knapp, PhD and Paul Grace, MS, CAE, describes the nature of the certification business and identifies the antecedents for having a successful program. The paper is targeted to certification staff or Board members who are considering starting a program, adding credentials to an existing program, changing key program features, discontinuing a program, or wishing to maintain or enhance the success of an existing program.
This 2010 white paper, authored by Clifford H. Donath and Anthony T. Baratta, provides a practical and operational introduction to good practices in defining the necessary safeguards in obtaining and protecting important program information and intellectual property.
The Program Governance and Operations module from the Fundamental Topics in Certification online course includes an introduction to the responsibilities of an effective governing body and its role in successfully overseeing and growing your program as well as best practices required to administer a quality certification program.
The Policies and Procedures module from the Fundamental Topics in Certification online course reviews the policies and procedures that are essential to all certification programs, and explains why they are necessary to maintain a quality program.
In early 2009, ICE leadership determined that the uncertain global economic conditions would be the theme for the 2009 Credentialing Leadership Forum. In preparation for the Forum, ICE surveyed credentialing organizations in order to gain a better understanding of what, if any impacts, the industry was dealing with due to the economic conditions and to also obtain information on what industry leaders believe were the top issues they were facing. This report summarizes the result of that survey.
The 2012 What the CFO Wants to Know is a follow-up report to the Certification Industry Operating Ratios and Benchmarking Statistics report published in 2009. In our newest report, gain insight into the average revenue, expenses, and operations of certification programs.
In early 2011, ICE’s Research and Development Committee convened a Task Force on Ethics to review the ethics processes and documentation for certification programs with the goal of determining whether commonalities exist in practices in this area. After reviewing the codes of ethics or professional conduct for selected certification programs with National Commission for Certifying Agencies (NCCA) and/or American National Standards Institute (ANSI) accreditation, the Task Force drafted a survey. This report detailing the survey's findings was published by the committee in 2012. 29 pages.
This package offers you recordings of 12 concurrent sessions (1 hour each) from the 2013 ICE Excahgne that focus on testing concepts and issues for certification programs. Most sessions are suitable for all levels of credentialing professionals in both the public and private sectors.
During fall 2012, the Management Practices Subcommittee of the Institute for Credentialing Excellence (ICE) Research and Development (R&D) Committee conducted a survey to learn more about the practice of managing a certification organization. The survey was designed to determine how management of certification organizations might differ from membership-based associations and other kinds of organizations. The Management Practices Survey Report reveals the backgroud, methodology, and objectives of the survey and reports the outcomes and observations.
Discuss the complexities of international certification programs, including how to leverage the world of opportunities and how to avoid common, potential problems. Specifically, learn various approaches to going international, issues related to exam security, as well as challenges of cultural and language differences.
Learn steps an Executive Directors and their staff can take to recruit public members and ensure that they make an effective, and unique, contribution to the board's work and organization's governance.
ICE's Research & Development (R&D) committee noted the limited guidance and resources available on how to set eligibility requirements. To meet this need, the committee conducted interviews with existing certification programs, completed a thorough review of the topic, and produced the Eligibility Requirements Report. The report provides a glimpse of industry perspectives and best practices, alongside a review of the policies in place for determining credential eligibility and the methods for setting and changing these requirements.
The "Credentialing Specialist" Assessment-based Certificate Program is designed for certification staff who want to gain insights into the eco-system of certification from a program's conception, through its development and delivery, to maintenance and improvement.
This paper provides tips for the development of clear and concise RFPs, including how to describe the goods and services your organization is seeking and the criteria for judging the responses.Just as important, this paper will provide examples of pitfalls likely to confuse contractors and vendors, resulting in proposals that are difficult to judge.
This 2015 report benchmarks the same metrics as in previous years; however, it also addresses new topics, such as marketing strategies and the use of virtual versus in-person approaches to performing test-related activities. The report is based on data collected from 66 organizations in Canada and the United States. It details the general demographics of the respondents, including staff size, geographic scope of programs, and the number of programs offered.
This bundled package includes the following ICE R&D reports: 2009 Release: Certification Industry Operating Ratios and Benchmarking Statistics 2012 Release: What Your CFO Wants to Know: Results of the 2011 Business of Certification Survey 2015 Release: What Your CFO Wants to Know: Results of the 2014 Business of Certification Survey
This white paper will explore the concept of VoC and its various intrinsic and extrinsic forms through the existing academic and professional literature. In addition, this paper will present examples from various credentialing bodies to demonstrate how organizations prioritize VoC factors and communicate them to credential holders, hiring managers, HR professionals, and executives.
The intent of this publication is to provide the credentialing community with information about the emerging trend of digital badging. ICE's Research & Development (R&D) Committee uses this report to define relevant and related terms, describe how digital badges are currently being used, discuss their potential use, and pose some research questions and considerations.
This on-demand webinar offers an opportunity to take a fresh look at engaging certificants and volunteers, and to learn some practical tips related to crafting recruitment messages, sustaining commitment, and recognizing volunteer contributions.
For Members Only. This free Executive Summary provides an overview of the method used to conduct the 2015 Certification Industry Compensation and Benesifts Survey, identifies general profiles of the responding organizations, lists the type of data categories reported for each position, and provides a few highlights of the data in the report.
The 2015 ICE Exchange concurrent session, Adventures in Governance: Keeping Your Board Focused on the Business of Certification, shares examples of potential pitfalls and best practices to keep certification board members focused on advancing the strategic work of the organization from two experienced association executives.
The 2015 ICE Exchange Concurrent session, Digital Badging 2.0, provides honest retrospectices on the badging experience from early adopters of digital badging, and how well reality has matched their respective visions.
In this session, panelists explore the differences in the mission, governance, and psychometric components of various assessment programs, including: employment testing, licensure, certifications designed for public protection, certifications designed to support hiring decisions, certificates, and micro-credentials (badges).
Using a case-study approach, learn how two leaders of credentialing organizations formed a unique partnership to share a staff member. Walk through their real-life scenario, and learn how they each made decisions at key points to reach a positive outcome.
There’s a lot of buzz about microcredentials, but what are they? This on-demand webinar explains what credentials area - and are not, why you may want to offer them, and what's involved in developing them.
The Considerations for International Expansion online course is designed for managers, directors, and other strategic decision-makers who are considering expanding their certification program globally or internationally.
Learn how to engage in strategic discussions with your Board and relevant committees regarding key changes to the NCCA Standards (effective January 2016), and how to keep the NCCA Standards in mind when developing or updating a certification program.
Organizations and individuals have access to more data than most know what to do with. How does an organization determine what data is important? Hear examples used by colleagues in the credentialing and business communities.
Learn how to recruit qualified people to fill your volunteer positions, set expectations from the start through orientation and training, and engage your members in volunteer service in a collaborative and productive environment.
In the concurrent session A View Through A Crystal Ball: What Will Certification Look Like A Decade From Now?, a panel discuses how the various political forces are shaping certification, and what certification may look like to years from now.
This concurrent session, Establishing and Maintaining Firewalls Between Certification and Education, presents the five most frequent problem areas with applications for initial and continuing accreditation under the NCCA Standards for the Accreditation of Certification, and is based on the ICE white paper with the same title.
Gain clarity on the differences between a certificate and certification program, including three major differences based on ICE and ISO (ANSI) definitions and standards, and learn a basic method of evaulating the quality of a these types of programs.